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PayPal Pro / Payflow Pro would not take payment

Posted: July 29, 2019 at 6:39 pm

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hodyhong

July 29, 2019 at 6:39 pm

Hi there, PayPal Pro has been set up in previous years and it was working fine. Since our server migration, it has stopped working and I could not outline the cause. I have ensure all the credentials are correct and all logs enabled, I could not get any error log except the error message of: An invalid response was returned from the server while attempting to process your request. Please refresh the page and try again or contact support.

This error message was not that helpful tracking down the issue. Can you please advise what might have cause this.


hodyhong

July 29, 2019 at 6:51 pm

The site is over here: https://ballaratfoto.org/


hodyhong

July 29, 2019 at 6:53 pm

I have since deactivated the PayPal Pro method as it confuses the users. Please let me know if you would like to run test, I will be able to turn it back on.


hodyhong

July 29, 2019 at 7:32 pm

I was able to resolve the problem by turning on the Encode Session Data? under Admin Option.
Perhaps it was due to server security setting?


Josh

  • Support Staff

July 30, 2019 at 7:51 am

Hi,

The new server may have an issue with maintaining session data and the option you found helps preserve the session data so it remains intact.

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