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Drew Hume
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January 7, 2016 at 4:00 pm
Hi there EE team –
I’ve been getting reports from attempted transactions on my website about cards not working – no payments are getting processed. Error codes suggested it was the user’s card, however upon calling the bank, one user has noted that the reason it was denied was that the Expiry year was being entered as 2020 (note that both the user and I tried multiple times and we didn’t enter 2020 as the year). So somewhere throughout the process, EE (or something) is altering the entered expiry date to the wrong year and transactions are not working.
Can someone look into this please? I have checked in the website back end and I can now see all the attempted transactions that failed.
Please help 🙂
thanks!
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Josh
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January 7, 2016 at 4:23 pm
Hi Drew,
Do you have Debug mode set to Yes or No in Event Espresso > Payments methods > Payflow Pro ?
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Drew Hume
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January 7, 2016 at 4:25 pm
Hey Josh – it’s set to No
Should I change it to Yes?
Thanks for your speedy response 🙂
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Josh
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January 7, 2016 at 4:30 pm
No you should not change it to Yes. Debug mode is for testing only. It might be something else that’s changing the expiry year to 2020. Are there other plugins activated on the site that have billing forms that include an expiry year field?
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Drew Hume
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January 7, 2016 at 4:31 pm
Okay, great.
Yes, there is woocommerce there but they’ve coexisted happily for many moons now…
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Josh
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January 7, 2016 at 4:49 pm
I wasn’t aware that Payflow Pro was available for that long. Which gateways are activated on WooCommerce? Are there any other Event Espresso gateways that are activated, like Stripe or PayPal Pro?
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Drew Hume
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January 7, 2016 at 4:54 pm
Well, ever since it became available – it seems like a number of months to me now?? I might be off with my timing though – all I know is that it was working just fine before Dec 29, which is when I had the first user report.
No, just the payflow pro is active…
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Drew Hume
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January 7, 2016 at 4:57 pm
Correction. I’m wrong – Looking into transaction history in more detail – prior to Dec 29 it was paypal pro not payflow pro that was working fine. I guess I’ll just switch it back to paypal pro?
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Josh
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January 7, 2016 at 5:25 pm
If you can switch over to PayPal Pro for the time being that would be good. The PayPal Payflow Pro gateway was made available only very recently.
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Drew Hume
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January 7, 2016 at 5:30 pm
Okay, will do. Thanks Josh!
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Josh
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January 8, 2016 at 1:55 pm
You might also try the latest update to the PayPal Payflow Pro add-on that was released today. It includes a few improvements and fixes, one being the correct expiry date input format.
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