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subkom
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June 1, 2015 at 10:51 am
Hi,
we are using EE 3.1.37.3.P and WP 4.2.2.
Most PayPal IPN orders recently are no longer completed as before. I think the issue showed up after updating from EE 3.1.36.5.P and WP 4.1.x
I have already read the other posts in the forum and the guide for PayPal IPN:
– IPN is activated
– IPN points to the correct url (https://im-schlachthof.mb-ticketshop.de/Transaktionen)
– This transaction page is already using the minimal-theme provided in the guide
– it’s a verified paypal business account
– language encoding on the paypal account has been set to UTF-8
– resending an IPN does not resolve the issue
Orders remain on “Pending”. On PayPal it says completed and the IPN was successful with HTTP-Code 200. In EE the amount paid is correctly inserted to the “amount already paid” field, but the transaction-id is N/A.
Any help is much appreciated.
Best regards,
Stephan
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Tony
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June 2, 2015 at 3:47 am
Hi Stephen,
This should have been fixed in 3.6.37.3 and was due to the WP 4.2.2 security release.
If you place a new registration and pay with PayPal do they still not mark as complete?
On the previous registration. because the ‘Amount Paid’ was updated with the previous IPN but not the Status (and other fields) new IPNs on that same registration will skip the update. We can fix this but I’d like to confirm IPN’s are now working correctly on your site first.
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subkom
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June 2, 2015 at 8:48 am
Hi Tony,
thanks for your response.
The issue has been around for about a week until we discovered it. Those pending payments (~25 out of 40) have already been fixed manually.
I don’t know the cause of this but currently the PayPal interface is working again with about 10 transaction. There was some contact with PayPal too, who said they will have a look onto the account. Apparently something has changed now. I hope for the best and will contact you again if the issue reappears.
Again thank you and best wishes,
Stephan
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