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PayPal order details does not match website

Posted: August 7, 2022 at 8:01 am

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hands2care

August 7, 2022 at 8:01 am

Hi,
I noticed that 1 of my events shows up on PayPal as an incomplete name, unlike the others. When I go to EE on WP, the registration is as it is stated on the website. I am wondering if this is something wrong with my event or something on PayPal.

Example – on my website Event ABC is shown and when the customer pays, the information on my website is accurate regarding Event ABC. However, PayPal shows this event/order details as Event A only (the name is incomplete).

– Fadi


Tony

  • Support Staff

August 8, 2022 at 8:36 am

Hi there,

Can you include a screenshot of this please?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

You can mark you reply private so only EE staff can view it.

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