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Paypal Not working

Posted: August 1, 2023 at 6:56 am

Viewing 6 reply threads


Chrissy1395

August 1, 2023 at 6:56 am

Hi, I am trying to set up PayPal for my account on WordPress and it’s not working. I tried to follow your tutorial, but there is very little in common between what you say to do/you screenshots and what is actually on my end in the platform. Your directions say to add my API, but I don’t see anywhere to do that. It seems like it connected to PayPal through the PayPal button in the payment settings, but it’s not processing and gives an error message when I select pay with PayPal. Is there a set of current instructions that will help me with what is on the platform I have?


Tony

  • Support Staff

August 1, 2023 at 7:03 am

Hi there,

It sounds like you using PayPal Commerce, the directions for that are here:

https://eventespresso.com/wiki/paypal-commerce-checkout-payment-gateway/

Can you link me to an event I can register on to take a look?


Chrissy1395

August 1, 2023 at 8:00 am

Sure, here is the link: https://thebespokemarkets.com/events/bespoke-markets-at-carls-family-ymca/

I did set up paypal commerce… did I do it wrong?


Chrissy1395

August 1, 2023 at 8:09 am

I went through the guide you shared above and have done everything in it.


Chrissy1395

August 1, 2023 at 2:30 pm

@Tony I am still looking for help with this please.


Tony

  • Support Staff

August 1, 2023 at 3:45 pm

Hi there,

I’ve been investigating this but can’t reproduce, can I take a look on the site itself?

Note if I can add some debug code to the site I can likely narrow this down quicker, but for that, I’ll need both FTP access WP Admin credentials.

If that’s ok you can send temp credentials over using this form:

https://eventespresso.com/send-login-details/


Chrissy1395

August 2, 2023 at 11:21 am

I completed the form and sent it over. Thank you so much!


Rio

  • Support Staff

August 2, 2023 at 6:53 pm

Thank you. We will review it and will get back to you.

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