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Sarah Schoeller
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March 15, 2016 at 4:05 am
Hey All
The payment Status in my backend of my current event still says incomplete for many ticket holders that have actually completed the full transaction and are able to provide PayPal receipts.
We have not activated any new plugins or made changes to our site.
Any ideas?
Sarah
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Tony
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March 15, 2016 at 4:34 am
Hi Sarah,
Looking on your site I can not access the /transactions/ page, has this been renamed to something else?
PayPal sends the IPN to your transactions page for EE to process, if that page is not available EE will not receive the notification from PayPal that the user has paid and will not update the registration.
Can you go to Event Espresso -> General Settings -> Page settings.
What page does it show set for the ‘Notify URL (used to process payments)’ dropdown?
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Sarah Schoeller
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March 15, 2016 at 6:09 pm
Hi Tony
I’ve checked and the transactions page is set as the notify URL. The error is occurring for 20% of transactions.
Our EE is for members only which is why you can’t see the pahes.
Sarah
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Lorenzo Orlando Caum
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March 16, 2016 at 4:21 am
Hi Sarah,
You can have member-only events but the critical pages for Event Espresso which help with registrations on your site should all be published and publicly accessible.
If any of the pages are private, then please publish them:
/registration-checkout/
/transactions/
/registration-cancelled/
/thank-you/
—
Lorenzo
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Sarah Schoeller
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March 29, 2016 at 9:05 pm
Hi Lorenzo. All pages are public.
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Tony
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March 30, 2016 at 2:03 am
The ‘critical pages’ Lorenzo mentioned above should always be publicly available for EE to work correctly. They can be removed from public menus etc but they should be accessible without needing to log in.
Do you have auto return enabled on your PayPal account?
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