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Paypal IPN issue with WW

Posted: April 5, 2015 at 4:02 pm

Viewing 9 reply threads


Meg Benedicte

April 5, 2015 at 4:02 pm

When customers register at Event Espresso and use paypal…they receive a paypal email receipt for payment. But the IPN is blocked/broken and does not close the sale at EE.


Meg Benedicte

April 5, 2015 at 4:04 pm

I meant to say ‘EE’ in the title instead of ‘WW’


Lorenzo Orlando Caum

  • Support Staff

April 5, 2015 at 9:03 pm

Hi Meg,

But the IPN is blocked/broken and does not close the sale at EE.

Are you using any security-related plugins on your site?

What version of Event Espresso are you currently using?


Lorenzo


Meg Benedicte

April 13, 2015 at 1:07 pm

I’m not using any security plugin. The version of our EE 3.1.37.1.P


Lorenzo Orlando Caum

  • Support Staff

April 13, 2015 at 1:18 pm

Hi,

But the IPN is blocked/broken and does not close the sale at EE.

How are your determining that the IPN is being blocked? Is PayPal sending an email that the IPN can reach your site?


Lorenzo


Meg Benedicte

April 16, 2015 at 3:21 pm

Yeah. paypal is sending an email.


Josh

  • Support Staff

April 16, 2015 at 4:01 pm

Hi Meg,

Can you verify that the IPN feature enabled in your PayPal account? We have a troubleshooting guide for this exact issue in our documentation that you can follow:

https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/#troubleshooting


Meg Benedicte

April 21, 2015 at 11:06 am

Here’s the most recent transaction detail from the file paypal.ipn_results.log

[04/20/2015 1:50 PM] – Errors from IPN Validation:

Using BUILT-IN PHP curl methods
key = mc_gross
value = 295.00
key = protection_eligibility
value = Ineligible
key = item_number1
value =
key = payer_id
value = LUGYG2MQTP3KG
key = tax
value = 0.00
key = payment_date
value = 13:50:12 Apr 20, 2015 PDT
key = payment_status
value = Completed
key = charset
value = windows-1252
key = mc_shipping
value = 0.00
key = mc_handling
value = 0.00
key = first_name
value =
key = mc_fee
value = 8.86
key = notify_version
value = 3.8
key = custom
value =
key = payer_status
value = unverified
key = business
value =
key = num_cart_items
value = 1
key = mc_handling1
value = 0.00
key = verify_sign
value = AjIDEf7cxEkH5TcgoIpI6pxU4lMmA366ZOIJXrPuNrkPl6kiSP5fprGh
key = payer_email
value =
key = mc_shipping1
value = 0.00
key = tax1
value = 0.00
key = txn_id
value = 5TV99431U61863016
key = payment_type
value = instant
key = last_name
value =
key = item_name1
value = General Admission for C1: Divine Destiny 5 Week Webinar Attendee: Gwenn Cianci
key = receiver_email
value =
key = payment_fee
value = 8.86
key = quantity1
value = 1
key = receiver_id
value = KHZQP9WXF6SDL
key = txn_type
value = cart
key = mc_gross_1
value = 295.00
key = mc_currency
value = USD
key = residence_country
value = US
key = transaction_subject
value =
key = payment_gross
value = 295.00
key = ipn_track_id
value = af43650f1e341
Success Setting host: https://www.paypal.com/cgi-bin/webscr
Success Setting request type to post
Success Setting post fields: mc_gross=295.00&protection_eligibility=Ineligible&item_number1=&payer_id=LUGYG2MQTP3KG&tax=0.00&payment_date=13%3A50%3A12+Apr+20%2C+2015+PDT&payment_status=Completed&charset=windows-1252&mc_shipping=0.00&mc_handling=0.00&first_name=Gwenn&mc_fee=8.86&notify_version=3.8&custom=&payer_status=unverified&business=meg%40msqhc.com&num_cart_items=1&mc_handling1=0.00&verify_sign=AjIDEf7cxEkH5TcgoIpI6pxU4lMmA366ZOIJXrPuNrkPl6kiSP5fprGh&payer_email=gracie%40silkstone.com&mc_shipping1=0.00&tax1=0.00&txn_id=5TV99431U61863016&payment_type=instant&last_name=Cianci&item_name1=General+Admission+for+C1%3A+Divine+Destiny+5+Week+Webinar+Attendee%3A+Gwenn+Cianci&receiver_email=meg%40msqhc.com&payment_fee=8.86&quantity1=1&receiver_id=KHZQP9WXF6SDL&txn_type=cart&mc_gross_1=295.00&mc_currency=USD&residence_country=US&transaction_subject=&payment_gross=295.00&ipn_track_id=af43650f1e341&cmd=_notify-validate
Success Setting Fain On Error
Success Setting return transfer
Success Setting Timeout
Success Setting verbose mode
Errors resulting from the execution of curl transfer: [04/20/2015 1:50 PM] – SUCCESS!
IPN POST Vars from gateway:
mc_gross=295.00, protection_eligibility=Ineligible, item_number1=, payer_id=LUGYG2MQTP3KG, tax=0.00, payment_date=13:50:12 Apr 20, 2015 PDT, payment_status=Completed, charset=windows-1252, mc_shipping=0.00, mc_handling=0.00, first_name=Gwenn, mc_fee=8.86, notify_version=3.8, custom=, payer_status=unverified, business=meg@msqhc.com, num_cart_items=1, mc_handling1=0.00, verify_sign=AjIDEf7cxEkH5TcgoIpI6pxU4lMmA366ZOIJXrPuNrkPl6kiSP5fprGh, payer_email=gracie@silkstone.com, mc_shipping1=0.00, tax1=0.00, txn_id=5TV99431U61863016, payment_type=instant, last_name=Cianci, item_name1=General Admission for C1: Divine Destiny 5 Week Webinar Attendee: Gwenn Cianci, receiver_email=meg@msqhc.com, payment_fee=8.86, quantity1=1, receiver_id=KHZQP9WXF6SDL, txn_type=cart, mc_gross_1=295.00, mc_currency=USD, residence_country=US, transaction_subject=, payment_gross=295.00, ipn_track_id=af43650f1e341,
IPN Response from gateway Server:
VERIFIED


Meg Benedicte

April 21, 2015 at 11:07 am

What do you think is the problem?


Lorenzo Orlando Caum

  • Support Staff

April 21, 2015 at 11:58 am

Hi, is PayPal sending any notifications to your email that the IPN is failing?

Also, could you login to your PayPal account and check the IPN history?

https://developer.paypal.com/docs/classic/ipn/integration-guide/IPNOperations/#id095RAI060Y4

Are any of them appearing as “retrying”?


Lorenzo

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