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Oguzhan Altun
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November 6, 2016 at 4:59 pm
Hello,
I installed the PayPal express last week, and at that time I made a test purchase and it was working.
Yesterday a user told me that she tried to register and pay through paypal, but she got a blank page. Today another user reported the same issue, so I went ahead and tried again, and indeed i’m getting a blank page after I authorise the payment in my personal paypal account. The URL of the empty page is this:
https://www.genevaphotoclub.com/registration-checkout/?uts=1478474797&step=payment_options&action=process_gateway_response&selected_method_of_payment=paypal_express&spco_txn=6738#checkout&token=EC-3VH254142G249335L&PayerID=5GKWSE6NMWUXN
And a recording of the problem: http://screencast.com/t/UJCN8ucykceq
Here are the steps I already checked:
– All the API credentials are correct
– Paypal auto return is On (to https://www.genevaphotoclub.com/thank-you/)
– Paypal Payment Data transfer is On (I also tried with this turned off, did not change anything)
– IPN is enabled to https://www.genevaphotoclub.com/transactions/
What am I missing here? I turned off the Paypal payments for now until we resolve this. Let me know if you will need access.
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Oguzhan Altun
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November 7, 2016 at 5:47 am
As an additional information, the transaction seems to have been created but without any payment:
http://screencast.com/t/g5kVPqWBLYhx
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Josh
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November 7, 2016 at 7:15 am
You can turn on WordPress debugging to find out the error that’s happening on the blank page. You can rule out a potential theme or plugin conflict by following these steps to turn on debug mode:
You can set wp_debug to true by editing the wp-config.php file.
You can use an [FTP client][1] and [a text editor][2] to access change this line to the site’s wp-config.php file:
define('WP_DEBUG', true);
[1]: http://codex.wordpress.org/FTP_Clients
[2]: http://codex.wordpress.org/Editing_Files#Acceptable_External_Editors
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Oguzhan Altun
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November 7, 2016 at 3:48 pm
Hello,
Here is the debug.log generated while I tried again with the paypal express and got the same result:
https://gist.github.com/altuno/f1e2fd3c2561f9245b7e49883ba1afe2
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Oguzhan Altun
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November 7, 2016 at 3:50 pm
and a copy paste of my current template.oa.php file:
https://gist.github.com/altuno/ba0f8f656c0bc45241fd1c49a2b79a8c
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Josh
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November 7, 2016 at 5:55 pm
It looks like you’ll need to turn off auto return in your PayPal account. PayPal Express automatically returns the payer back to your site anyway.
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Oguzhan Altun
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November 8, 2016 at 4:32 am
hi there,
I tried with the auto return off, still get the empty page with the URL
https://www.genevaphotoclub.com/registration-checkout/?uts=1478604336&step=payment_options&action=process_gateway_response&selected_method_of_payment=paypal_express&spco_txn=6746#checkout&token=EC-98D2389082777993E&PayerID=5GKWSE6NMWUXN
Here is the updated error log:
https://gist.github.com/altuno/81ef3094d7bcc6d9f2e61217a1f8a284
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Josh
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November 8, 2016 at 7:16 am
Hi there,
Your error log’s PHP notices are mostly coming from the Avada theme, the woocommerce-quick-checkout plugin, and the wp-google-analytics-events plugin. If you try the payment without the above active, does the blank page happen or not?
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Oguzhan Altun
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November 8, 2016 at 7:39 am
Hello,
So I turned off both woocommerce plugins and tried again, and I got the same blank page.
Here is the updated error log. I tried first with the auto-return off in Paypal. Then I tried again with the auto-return on.
https://gist.github.com/altuno/c8580468c5d4a4303234ae54a878eef6
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Oguzhan Altun
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November 8, 2016 at 7:41 am
It’s really strange because everything was working with paypal express with all these plugins and my theme active when I set it up on Oct 28th.
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Josh
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November 8, 2016 at 8:36 am
Can you try deactivating, the removing the version of Event Espresso 4 core and replace with this version?
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Oguzhan Altun
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November 8, 2016 at 10:23 am
hello,
with the new update, it works now. Thank you.
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