Support

June 26, 2018 at 11:24 am

Hi there,

Usually this is caused by caching. May I ask are there any caching plugins on the site or is there server side caching?

June 26, 2018 at 1:06 pm

I checked your site and it does have ngnix microcaching activated, so you could check with your host about that.

The other possibility is the Attendee record (stored in the wp_posts) table was overwritten or removed. This can happen if the wp_posts table was merged from a staging/dev site or restored from a backup.

June 27, 2018 at 10:45 am

You should probably check the wp_posts table in case the Attendee record is indeed missing, and then if you have backups of that table you could compare to see if the missing data is in the backup.

June 28, 2018 at 4:12 am

The attendee is linked with the registration assigned to that transaction, the transaction is not directly linked to the attendee.

The registrations are assigned to the attendee using the ATT_ID within the {prefix}_esp_registration table.

The same for the transaction, the registrations are assigned to a transaction using the TXN_ID field in the same table.

Note the ID of the transaction that shows no contact, then search in the esp_registration table for that transaction ID, does it list any registrations?

June 29, 2018 at 2:59 pm

I’ve seen similar things happen when the user stays on the payment page at PayPal.com for a while and the registration session expires.

There are two approaches that can both be used to help avoid this:
1) Use an quicker payment method like Stripe or even the new PayPal Express with Smart buttons add-on
2) Extend the length of the registration session. So for example instead of 1 hour, you can set the time limit to 2 hours by adding the following code to your custom functions plugin:

add_filter( 
'FHEE__EE_Session__construct___lifespan', 
'ee_change_reg_time_limit' 
);
function ee_change_reg_time_limit() {
 return 120 * MINUTE_IN_SECONDS;
}