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PayPal Express – Guest Checkout missing on mobile devices

Posted: February 23, 2017 at 4:47 am

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as-sufffa

February 23, 2017 at 4:47 am

Hi,

We’ve got the PayPal express gateway working fine, however, a lot of users are reporting an issue on mobile devices.

On a lot of mobile devices i.e. iPhone 6s Plus, and several Android phones, the user does not see the “Checkout As A Guest” option. The desktop and tablet versions work fine.

I have tried this on my phone as well and I get the same issue.

Do you have any ideas why this could be happening? I realise that at this point it is up to PayPal to show that button, however, is EE4 not passing some data that is causing this?

You can try this yourself by visiting http://www.as-suffa.org and attempting to register for one of the events.


Josh

  • Support Staff

February 23, 2017 at 9:49 am

is EE4 not passing some data that is causing this?

No.

You should see a button that says “Pay with Debit or Credit Card” on mobile which will take you to Guest Checkout.

Here’s the option as it appears after I do a checkout from my site that runs EE4:

https://slack-files.com/T02SY781D-F49GB2ELA-e968155918

If your mobile browser has cookies from being logged into Paypal.com, PayPal may not show the guest checkout option because the cookies indicate they have a PayPal account. You can go to your mobile browsers privacy & security settings to clear any cookies from PayPal.com to work around this as well.

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