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Pamela Merrtt
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April 3, 2014 at 6:14 am
Hello,
I received this error message (via email) from PayPal giving the link to the web site and EE registration info. All payments are transmitting properly when an attendee registers. Can you help me fix this or understand why I would be receiving this error message?
Thank you!
Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:
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Josh
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April 3, 2014 at 8:29 am
Hi Pamela,
Can you check the page that handles notification URL’s is published so anyone can view it if they browse to it? The Notify URL page is listed in Event Espresso System settings.
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Pamela Merrtt
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April 3, 2014 at 11:08 am
Josh,
I’m sorry, I do not understand. Can you please explain it differently or give me more information? I tried to locate what you suggested.
Thanks!
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Lorenzo Orlando Caum
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April 3, 2014 at 11:57 am
Hi there Pamela,
Please double check the Event Espresso pages. These are the WordPress pages that have the Event Espresso shortcodes on them.
You can find them in WordPress admin –> Event Espresso –> General Settings –> Page Settings
All pages should have a valid shortcode an should be published:
http://cl.ly/image/291e0F1H1o0C
The transactions page is used for PayPal:
http://example.com/transactions/
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Lorenzo
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Pamela Merrtt
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April 3, 2014 at 1:22 pm
Thank you Lorenzo!
Not sure why I received the error message, all shortcodes appear to be there and set up properly.
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Lorenzo Orlando Caum
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April 3, 2014 at 6:33 pm
Hello,
Please try resending any IPNs:
First login to your PayPal account. Then locate History in the menu and click on IPN History:
http://cl.ly/image/2y2p431I3W1m
If any Instant Payment Notifications appear on the next page, could you click on them and resend?
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Lorenzo
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Pamela Merrtt
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April 4, 2014 at 8:11 am
Hi Lorenzo,
Yes, there are a couple transactions in the history that indicate the status as ‘retrying’. However, these payments did process so I am not sure why there is the error message. I receive notification via e-mail when the transaction occurs, and the funds shows up on PayPal account.
This message just started appearing within the last few days. It’s been working properly with no error message since the onset of installing/setting up EE a few weeks ago.
I just keep receiving the following message:
Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:
Any other tips or help??
Thank you!!
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Pamela Merrtt
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April 4, 2014 at 8:19 am
Also,
Below is what appears in PayPal under the notification url. Maybe this will help.
NOTIFICATION URL
http://www.mywebsite.com/page_id=83&id=45&r_id=1533e91199523f&event_id=1&attendee_action=post_payment&form_action=payment&type=paypal
HTTP response code: 404
Thank you!
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Pamela Merrtt
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April 4, 2014 at 8:26 am
One more thought…
Back to the Settings. Event Espresso –> General Settings –> Page Settings
Even though there appears to have all the right short codes, I think the notifications are being directed back to the Main Page (the Home page) which doesn’t have any payment options. This is probably my problem?? Do I have to set up an actual transaction/payment page to handle the PayPal??
Thanks again!
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Lorenzo Orlando Caum
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April 4, 2014 at 8:33 am
Hello,
It needs to go to your transactions page.
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Lorenzo
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Pamela Merrtt
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April 4, 2014 at 11:46 am
Hello,
OK, hopefully I corrected the issue?
I added a transaction page, it’s now linked to the notify url within the general settings. However, I privately published it – it’s not public and there is NO content on the page. It’s blank. Will this work?
Thanks!
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Lorenzo Orlando Caum
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April 4, 2014 at 12:03 pm
Hello again,
Sorry about misunderstanding. I thought that all of your Event Espresso pages had the correct shortcodes and were published:
http://cl.ly/image/291e0F1H1o0C
Please double-check them as shown in the screenshot above.
They all need to be public & published.
Note: published means that the page can be reached by browsing to it in your web browser (when logged out of your WP-admin). You do not need to add all of them to your website navigation menus.
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Lorenzo
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Pamela Merrtt
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April 4, 2014 at 12:36 pm
Thank you Lorenzo for you help.
I have made the page public, removed it from the navigation menu. Just one last quick question, the page is blank. Is this ok? There is no information, no PayPal coding – nothing! Is this ok?
Thanks again!
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Pamela Merrtt
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April 4, 2014 at 12:57 pm
Let me clarify…
the only information on the page is this – [ESPRESSO_TXN_PAGE]. I haven’t added anything other than this shortcode (I copied and pasted it from the general settings but it may not actually link anywhere???)
Does this automatically link to PayPal through the EE payment settings I have established or do I need to do something further?
Once again, thank you!!
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Lorenzo Orlando Caum
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April 4, 2014 at 1:15 pm
This shortcode:
[ESPRESSO_TXN_PAGE]
…should be on a transactions page:
example.com/transactions/
This page should be public & published.
Then update your IPN settings in PayPal to link to the page above:
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/#paypal
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Lorenzo
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Pamela Merrtt
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April 4, 2014 at 1:29 pm
All set!
Thank you!
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