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Paypal Commerce Error

Posted: July 17, 2023 at 8:16 pm

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info@macocnj.com

July 17, 2023 at 8:16 pm

We are getting an error when trying to use Paypal Commerce. <<<There is an error with this payment. See the logs for details.; Error: Expected an order id to be passed>>>

The logs say: <<< Got an error response (AJAX): SyntaxError: Unexpected token ‘<‘, “ER”… is not valid JSON >>>

Here is the screenshot of the error:
https://drive.google.com/file/d/1QmVFzJoJ29TIipLaU3lIKHp2O24QG34_/view?usp=sharing

Wordpress 6.2.2
Event Espresso Version 5.0.7.p

Let me know if you need any more info.


Tony

  • Support Staff

July 18, 2023 at 5:34 am

Hi there,

Can you enable PayPal Commerce on the site so I can take a look?


info@macocnj.com

July 18, 2023 at 6:13 pm

Hi Tony, I have enabled it now. Do you need anything else?


Tony

  • Support Staff

July 19, 2023 at 4:11 pm

Ok, so the error being thrown is:

ERROR: Sorry, there was an error. Please be sure JavaScript and Cookies are enabled in your browser and try again.

That’s not from Event Espresso, or PayPal as far as I can tell.

It looks like it’s coming from the WP Spamsheild plugin you have installed on the site.

If you temporarily deactivate that plugin and test again, does it work then?


info@macocnj.com

July 19, 2023 at 4:39 pm

That Worked. Thank you. I was able to change some setting in Spam Shield and it still worked.


Rio

  • Support Staff

July 19, 2023 at 6:11 pm

Awesome. You may also want to install Health Check & Troubleshooting plugin or any similar plugin where you can do Troubleshooting and allows you to have a clean WordPress session, where all plugins are disabled, and a default theme is used, but only for your user until you disable it or log out.

but feel free to send us email, if you need anything else.

thanks

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