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Payment Went Through BUt still “Pending Payment”

Posted: October 25, 2024 at 8:59 am

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clubgetaway

October 25, 2024 at 8:59 am

We just started using the plug in to sell registrations. We just had a transaction go through – the payment cleared through stripe but the registration still has the status as “Pending Payment” – this is the first time we have seen it not switch over to “Approved”. We have the default status as “approved”. Any ideas why this may have happened and how do we prevent it in the future?


Tony

  • Support Staff

    •

October 25, 2024 at 1:21 pm

Hi there,

Check your server error logs around the time that transitions was paid, any errors listed?

(Note the error doesn’t need to be from Event Espresso itself, it could be others, so look for ANY errors around the time that transaction as paid, say 10 mins either side).


clubgetaway

October 25, 2024 at 2:04 pm

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clubgetaway

October 25, 2024 at 2:19 pm

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Updated by clubgetaway 2 hours, 14 minutes ago ago

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