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Angus Russell
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September 18, 2016 at 5:02 am
This was the issue reported by a client.
We’re running EE3 latest, with WP 4.6.1 and 2CO payment gateway.
I’ve asked if he was using a local (UAE) credit card and still waiting on an answer.
However, what is likely to create this issue?
Thanks
Angus
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Tony
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September 19, 2016 at 5:04 am
Hi Angus,
Do you know if there was an error message/code displayed when the payment was rejected?
Can you link me to an event I can view please?
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Angus Russell
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September 19, 2016 at 5:09 am
Hi Tony,
I’ve not heard anything back from the person concerned, so I have no more information at this time, other than quote.
Thanks
Angus
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Tony
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September 19, 2016 at 5:14 am
Unfortunately without any error code there’s no way for us to know what the problem is/was.
Can you reproduce this if you test a payment?
Did the payment go through within 2CO but show as incomplete within EE or was the payment rejected within 2CO?
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