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Von Nostrand
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May 15, 2013 at 4:36 pm
Hi Guys
I am currently running 3.1.32.2.P.
When I go to manually update the payment status of an attendee and I select ‘complete’ and ‘update payment’, the payment status gets marked as ‘pending’ rather then ‘complete’. Is this an error or am I missing something? I haven’t had this problem before, thanks in advance
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Josh
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May 15, 2013 at 7:17 pm
Hi Von,
I’m sorry for the trouble. There’s actually a field where you will need to enter a payment amount into. It’s labeled: Enter New Payment Amount. After entering an amount where it says “Enter New Payment Amount”, you’ll need to enter a transaction type and transaction ID if the transaction fields are blank.
When all three fields have been entered and the amount owning matches the “New Payment amount”, the payment status will automatically get set to complete after you click “Update Payment”.
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Von Nostrand
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May 15, 2013 at 8:04 pm
ok thanks for the clarification. Has this changed recently? as previously I would just select complete from the drop down and it would set it as complete.
It’s a bit of an inconvenience for me having to now input data in 3 fields as opposed to a simple drop down selection
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Josh
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May 16, 2013 at 9:28 am
It was a recent change intended to make things easier by making the Payment status update automatic:
https://eventespresso.com/2012/12/what-you-need-to-know-about-upgrading-wordpress-and-event-espresso/#payment-status
I’ll send a note to the dev team to see if there’s a way we can make the other field not be required.
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Von Nostrand
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May 16, 2013 at 2:54 pm
Hi Josh
Thanks for the reply and your help. This really impacts me a lot as nearly all my payments are offline so I have to manually set payment status. With the change the workload is now multiplied by three. I would have thought they would have at least put a drop down or radio for the Transaction Type and ID fields.
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Josh
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May 17, 2013 at 7:59 am
Hi Von,
Do you have any offline payment gateways set up? The reason I ask is if for example you have the “Check/Money order” option activated, it will autofill the transaction and payment method fields when the registrant confirms their registration (clicks the link) on the payment page after selecting the payment method.
If they do that, you will not need to fill out the other two fields.
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Von Nostrand
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May 23, 2013 at 3:42 pm
Hi Josh
thanks for your help. yes I didn’t have any gateways activated as I had modified the template so the user wouldn’t have to make that additional click for the bank choice.
The issue has been resolved at the moment as I am using different gateways now. I will see how it all goes.
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