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Payment showing completed in PayPal but not in EE.

Posted: April 8, 2017 at 6:57 pm

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scaldwell

April 8, 2017 at 6:57 pm

We are SO SO SO frustrated with PayPal – we have tried switching over to paypal express (ala your email from a month ago) but we were getting fatal errors:

Fatal error: Class ‘EE_Processor_Base’ not found in /home/studiosk/public_html/portlandfashioninstitute.com/wp-content/plugins/event-espresso-core-reg/core/EE_Payment_Processor.core.php on line 16

So we had to switch it back to PayPal Standard so we can process payments – but again, they are showing up paid in full, students are getting confirmations and yet… they remain Unconfirmed in Registrations…

Please help,
Shelly


Lorenzo Orlando Caum

  • Support Staff

April 9, 2017 at 2:02 pm

Hi Shelly,

Try updating your software and that should resolve the issue:

https://eventespresso.com/wiki/ee4-changelog/

We still do recommend switching to PayPal Express.

Your guests will still be able to pay through guest checkout using a credit or debit card or PayPal funds and existing registrations that used PayPal Standard won’t be affected.


Lorenzo

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