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Kylee
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December 14, 2015 at 5:19 pm
Hi
If I click the Send Payment Reminder button in a transaction page but I don’t receive my Admin email, should i assume the recipient didn’t receive theirs either?
I can’t see a log of emails sent in the system (a strange thing to miss out!) so I don’t know if it sent unless I ring and annoy them.
Should I assume that they didn’t get it if I didn’t get it?
Kylee
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Lorenzo Orlando Caum
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December 14, 2015 at 6:24 pm
Hi Kylee,
The button that is in the transaction details screen will send a message that looks like this to the registrant/attendee:
http://cl.ly/2J3e012P1P1p
It does not send a related message to the event admin by default as the payment reminder message for the event admin is off by default:
http://cl.ly/0g0B2T2c0w3R
You can turn it on by clicking on the grey Event Admin link and then entering your email or another shortcode such as this one to the TO field and saving changes:
[EVENT_AUTHOR_EMAIL]
—
Lorenzo
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Kylee
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December 15, 2015 at 8:12 pm
Good to know. Thanks.
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