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Melissa Douglas
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January 27, 2017 at 8:21 am
I’ve just discovered that none of payment reminder emails I thought I’d been sending have actually gone through. The error message reads: “Message failed to generate for the following reasons: Unable to get the Message Templates for the Message being generated. No message template group accessible.”
I’ve been looking at the default and custom message template lists, and neither has a Payment Reminder message type as far as I can see. I also can’t figure out how to create a new one.
This is EE4, WP 4.7.2.
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Lorenzo Orlando Caum
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January 27, 2017 at 11:16 am
Hi Melissa,
It may have been disabled. You can check through Event Espresso –> General Settings –> Messages –> Settings.
Then look in the far right for the inactive column and drag and drop it to the active column.
Here is an example:
https://cl.ly/0s2E462g0n3d
—
Lorenzo
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Melissa Douglas
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January 31, 2017 at 3:25 pm
It’s already in the active group. Anything else I can try?
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Garth
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January 31, 2017 at 8:34 pm
Do you have a recipient in the TO line of the message template? If there is not a recipient in the TO line, it won’t send that message because it doesn’t know who to send it to.
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Melissa Douglas
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February 1, 2017 at 8:11 am
My problem is I can’t even find the message template. It’s not in the default templates or custom templates list.
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Tony
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February 1, 2017 at 8:17 am
If its activated but not showing up in the template lists go to Event Espresso -> Messages -> Settings.
Drag the Payment Receive message type to be inactive, wait a few seconds then move it back.
Now refresh the default message templates list and check if it shows now, be sure to check box pages of templates.
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Melissa Douglas
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February 1, 2017 at 10:06 am
That worked. I can see the payment reminder message template now.
Thanks!
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Tony
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February 1, 2017 at 10:23 am
Great, I’m glad that worked.
If you have any further problems please let us know.
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