Support

February 7, 2023 at 3:54 pm

Hi there,

To clarify, currently, the registration process in Event Espresso is as follows:

– Choose a ticket
– Registration Form
– Payment Form (if necessary for non 0 transactions)

So, in that process the registration form is not “on top” or conversely “below” the payment form, they are on different pages.

In addition, the registration form can pass data to the payment form so that attendees. Reversing the order of the pages in the checkout process so that the payment form is before the registration form could interfere with the payment processing processes. In addition, the registrations are first logged into Event Espresso on the registration step, before the payment step.

Switching the order of the registration page and the payment page is not natively supported. Based on my understanding that it would require significant reprogramming to change the order of the checkout pages. That doesn’t mean it can’t be done.

If I have your question correct, does that help?

February 8, 2023 at 3:44 am

The payment form is actually controlled by each individual payment method, it does not contain all of the registration info but does pull data from it for the fields it requires.

For example if a payment method states that it needs attendee and address information, the payment method form will show those fields and when generating the form EE tries to autofill those fields from the registration step.

So your asking to move payment fields from a payment method to be above the other fields within that form? Is that correct?

Which payment method are you using?