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Jsanborn
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April 19, 2016 at 10:43 am
Payment received email does not look the same when it is received as it does in viewing. I am using EE4. The way it looks now is not acceptable.
Thanks for any help!
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Lorenzo Orlando Caum
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April 19, 2016 at 2:27 pm
Hello,
We’ll need more information to help you. Could you start by sharing some screenshots of the email notification so we can see what is broken?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
—
Lorenzo
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Jsanborn
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April 19, 2016 at 3:25 pm
Here is the link to a test page that details all the broken links on this page
http://www.glenellendesigns.com/thetheaterschool.com/test-page/
Not sure how to fix them – thanks for your help!
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Tony
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April 20, 2016 at 2:12 am
That’s strange.
The resend email link works for me, but no other links that use the registration id are working.
Are you running any security plugins on the site?
Do you have access to the servers error logs? If so can you check there an see if any errors are being thrown relating to Event Espresso.
It looks like something is interfering with the request and either removing or altering the Reg ID.
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Jsanborn
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April 20, 2016 at 8:29 am
I am not using any security plugins
I checked the error logs – no errors
What to do now?
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Tony
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April 20, 2016 at 8:42 am
Could I take a look over the registration I made previously to see if I can see any other cause for this?
If so can you temporary login details using this form:
https://eventespresso.com/send-login-details/
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Tony
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April 21, 2016 at 4:41 am
Hmm, this is strange.
If you install a default theme such as twenty fourteen and then either activate that theme or preview it and run a registration, does the View Payment options link work with that theme?
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Jsanborn
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April 21, 2016 at 7:52 am
Yes – when I activated the twenty fourteen theme all my css came through – but not with the Hemingway Theme. And…. now the payment won’t go through without a refresh and the links I reported earlier have disappeared. I again tried to deactivate the plugins – but that didn’t make any difference this time.
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Jsanborn
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April 21, 2016 at 8:01 am
It is definitely the Hemingway Theme causing this problem… Is there a way to fix these issues and keep this theme. This is my clients existing site and she is in the middle of a registration process.
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Tony
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April 22, 2016 at 11:20 am
Hi Jsanborn,
I notice Josh worked through this with you but just wanted to confirm if everything it working as expected now?
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Jsanborn
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April 22, 2016 at 1:48 pm
Yes Tony – everything got worked out. I appreciate everybody’s great help with this! You guys Rock!!
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Tony
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April 22, 2016 at 1:55 pm
Great 🙂
Thank you for the feedback, I’ll pass it onto the rest of the team.
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