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ROBWERGIN
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August 2, 2017 at 1:09 pm
I’ve had some registrations that the payment in full was made at the time of registration. I verified the payment was made in Stripe. However, the status of the registration remains as pending. It should show as approved. I have approved set as the default to Approved.
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Tony
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August 3, 2017 at 1:49 am
Hi there,
If you view the EE Transaction for one of those registrations (view the registration then click the ‘View Transaction’ button within that) you should see a payments section.
Does it show the Stripe payment there?
If so what does it have within the ‘Gateway response’ field?
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ROBWERGIN
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August 3, 2017 at 6:16 am
succeeded
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Tony
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August 4, 2017 at 5:42 am
Hmm ok, so the Transaction has a status of Complete?
Is there only a single payment within the transaction?
Do you have access to your server error logs? Most hosts provide a section that you can use to view any errors on your site, or if you use FTP (or similar) to access the site there is usually an error_log file that stores the errors.
Take a look and confirm if any errors were thrown around the same time as the payment.
Also go to:
Event Espresso -> Maintenance -> System Information.
Search for ‘wp_memory’ and ‘memory_limit’, what values do you have for those?
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