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Runemester
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July 12, 2013 at 4:24 am
Hi,
I’m experiencing problems with the payment overview page and the next step to the payment gateway (quickpay).
The sub-total and total amount are somehow swapped in the table html-output on the payment overview page (url ending with: ®event_action=post_multi_attendee). The gateway copies the subtotal-amount, but on succesful transaction it registers the correct total amount.
The problem occurs when adding several tickets of the same event to the cart. If I only add 1 ticket for each event it works as it should.
I’m in the process of updating a production site and I have a clone (with a clean install of EE and quickpay test gateway) running here: http://esrum.dk.linux82.wannafindserver.dk/arrangementsoversigt/
I’m running latest build of WordPress and EE, gateway is Quickpay.
I have no idea what’s going on here – any suggestions will be appreciated
Thanks
Rune
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This topic was modified 11 years, 4 months ago by
 Runemester. Reason: detail
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Dean
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July 12, 2013 at 4:43 am
Hi,
You have some modified templates, could you temporarily rename the wp-content/uploads/espresso/templates folder to force the plugin to use the default templates and test again.
If the prices are back in the right place then you will know it is a modification causing the issue.
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Runemester
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July 12, 2013 at 5:16 am
Hi Dean,
Thanks for your suggestion. I already did that. I have now removed the customized templates completely. But the problem persists.
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Dean
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July 12, 2013 at 7:14 am
Thats really odd, is it possible to get site access, including FTP to take a closer look at this please?
If so, please send them via https://eventespresso.com/send-login-details/
NOTE: login details need to be Admin level.
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Runemester
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July 12, 2013 at 7:40 am
I agree. I’ve sent the details using the link you supplied.
Thanks
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Josh
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July 12, 2013 at 7:42 am
Hi all,
It turns out that this is a bug in Event Espresso that needs to be fixed sooner than later. There is an open ticket and I’ll update the ticket with a link to this thread.
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Dean
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July 12, 2013 at 7:48 am
Thanks Josh, I was about to raise a ticket on it, havent seen this before.
Rune, there isnt a temporary fix for this yet, but your forum thread has been added to the ticket so as soon as we know of one we will let you know.
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Runemester
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July 12, 2013 at 7:53 am
Thanks. Hopefully something will happen soon. In the meantime I’ll be doing some digging at the core. I’m under a bit of a deadline unfortunately 🙁
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Runemester
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July 12, 2013 at 11:35 am
Just a heads up 😉 This forum post – https://eventespresso.com/topic/multi-event-registration-total-inccorect/ – definitely seems connected to the issue described here.
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Josh
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July 12, 2013 at 1:43 pm
Yes, indeed it does.
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