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denise
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February 16, 2016 at 12:28 pm
Hi,
I have Invoice and PAYPAL standard enabled on my website. I recently setup braintree as another payment option, but it keeps disabling itself. I can’t see a pattern for it. During one of the times I monitored it for 4 hours, but it hadn’t shut itself off. I forgot about it over the weekend and checked today and it was disabled.
Do you have any idea what might be happening?
Thanks
Denise
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Josh
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February 16, 2016 at 12:54 pm
Hi Denise,
Did anyone happen to deactivate the Braintree plugin?
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denise
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February 16, 2016 at 1:42 pm
No ;). I am the only one with access to the admin site.
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Josh
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February 16, 2016 at 2:55 pm
What we can do is monitor the Braintree payment method on our testing sites. Right now it’s currently enabled on more than a few of them and we’ll try to log any activity that would unintentionally disable it.
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denise
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February 17, 2016 at 11:04 am
Hi josh,
I had check around 6pm yesterday and everything was fine. I just logged in and braintree was shut off.
Regards
Denise
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Josh
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February 17, 2016 at 11:24 am
Was the plugin deactivated or was it disabled on the Payment Methods page?
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denise
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February 17, 2016 at 11:49 am
The payment method was deactivated. The plugin is still active and paypal and invoice methods are also active.
Regards,
Denise
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Josh
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February 17, 2016 at 12:37 pm
Hi Denise,
I’ll have to get back with you on this. I asked one of the developers if there’s some debug code that could be added to the site somewhere to log what’s triggering the payment method deactivation.
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denise
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February 18, 2016 at 11:24 am
Looks like it shut off again. I forgot to check last night before I went to sleep.
I’m trying to monitor it to see if there is a pattern
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Lorenzo Orlando Caum
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February 18, 2016 at 12:28 pm
Hi Denise,
Could you share a list of plugins that are running on your site?
Also, is it just Braintree that is sporadically being deactivated? If you temporarily enable another payment option but set it to not appear on the front-end, does it also become deactivated?
—
Lorenzo
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denise
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February 18, 2016 at 7:08 pm
Just check again right now and it was disabled. I will try another payment method and post the results.
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denise
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February 18, 2016 at 7:14 pm
I enabled the check payment method. I don’t know how to disable it in the front end, so I just left it on, it won’t really affect me. Or did you want me to try something else? If so could you tell me how to disable it in the frontend.
Here is a list of the plugins currently running on my site:
CodeStyling Localization
Contact Form 7
Contact Form DB
Customize Meta Widget
denise_plugin
Easy Table
Event Espresso
Event Espresso – Barcode Scanner (EE 4.6.0+)
Event Espresso – Braintree Gateway (EE 4.8.23+)
Event Espresso – Calendar (EE 4.3+)
Event Espresso – Events Table View Template (EE 4.4.9+)
Event Espresso – Grid View Template (EE 4.4.9+)
Event Espresso – MER – Multi Event Registration (EE 4.7.0+)
Event Espresso – Next Upcoming Datetime Regs Shortcode
Event Espresso – People Addon (EE 4.5+)
Event Espresso – Promotions (EE 4.8+)
Event Espresso – Social Sharing (EE4.4.4+)
Event Espresso – Ticketing (EE4+)
Event Espresso – WP Users (EE4.6+)
Export Users to CSV
Facebook Extension for Newsletter
Feed by Mail Extension for Newsletter
Flickr Justified Gallery
Flickr Photos
Flickr Set Slideshows
Followup Extension for Newsletter
Google XML Sitemaps
Grabber Extension for Newsletter
Meta SEO Pack
Newsletter
Newsletter Mailjet Extension
Newsletter Popup Extension
Newsletter Reports Extension
Newsletter Sendgrid Extension
PHP Code Widget
Shortcodes Ultimate
Simple Colorbox
Smart Youtube PRO
WP Easy Paypal Payment Accept
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Tony
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February 19, 2016 at 2:41 am
HI Denise,
If so could you tell me how to disable it in the frontend.
You can disable payment methods on the front end by un-checking ‘Front-end Registration Page’ option within the payment method – http://take.ms/mnr5D
Can you go to Event Espresso -> Maintenance -> System information.
Within that tab search for ‘wp_memory’, what value do have set for it?
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denise
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February 19, 2016 at 1:22 pm
Hi Tony,
I added the check payment method. This did not disable, but the Braintree one did. I can’t add the other payment options since I don’t have accounts setup for then, its looking for valid API’s and Keys which I don’t have.
For the wp_memory this is what is there:
[wp_memory] => <mark class=”error”>40M – We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP “</mark>
)
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Josh
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February 19, 2016 at 1:44 pm
Hi Denise,
If you follow the recommendation (or go to 96MB) that may help. You can follow this guide to bump up the amount of memory that WP can use:
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
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denise
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March 4, 2016 at 12:04 pm
Sorry it took me so long to get back to this but here is my update:
I set the memory to 96M and it didn’t seem to make a difference. It still reset after a few hours. I contacted my host, and they said there is no other configuration needed for PHP memory other than changing the WP-config.php and adding that define line per your instruction. I am trying again with 256M, per their recommendations.
Do you have anything else I can try?
Thanks
Denise
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Josh
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March 4, 2016 at 1:56 pm
Hi Denise,
Not anything else at this time. There’s a developer working on a ticket to fix the issue where the Braintree Payment method can potentially deactivate itself. When there’s a fix available we’ll update this thread with more information.
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Josh
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March 16, 2016 at 3:27 pm
Update: The developer finished a fix where Event Espresso could potentially disable a payment method like Braintree if an error occurs while getting the payment method object. The fix was included in the Event Espresso 4.8.36.p update, which was released earlier today.
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denise
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March 17, 2016 at 8:45 pm
Hi Josh
I have updated to the latest version this afternoon (4.8.36.p), I added the braintree payment again, and just checked at 10pm and it is turned off again.
What would you like me to do?
Thanks
Denise
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Josh
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March 18, 2016 at 11:49 am
Hi Denise,
I’ll ask the developer to see if he can come up with some debug code that can be added to your site that can be used to isolate the reason why the payment method gets deactivated.
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