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Payment Options – Submit Promo Code button Blank and Billing Info not prefilled

Posted: August 3, 2016 at 2:28 pm

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paintingwithrita

August 3, 2016 at 2:28 pm

Since v4.9.6, I have been noticing during registration checkout that going from step 1 attendee info to step 2 payment options, the submit promotion code is now blank and payment & billing info is not prefilled with attendee #1 info.

Payment Options Screenshot 1

If I click Refresh, then all appears OK (see below). I have confirmed it is not a caching issue because I deactivated my caching plugin and it still does it and also this just started with 4.9.6

Payment Options Screenshot 2


paintingwithrita

August 3, 2016 at 2:29 pm

BTW, updated to 4.9.7 and still experiencing the issue.


Josh

  • Support Staff

August 3, 2016 at 3:51 pm

You might need to reactive the caching plugin, then clear its cache. Then, you should go to the Event Espresso > Promotions settings page, and save the settings there.


paintingwithrita

August 3, 2016 at 4:47 pm

Like I said it is not a caching problem. When it was active, I configured it to specifically not cache the event pages and registration-checkout and I confirmed that they were not cached by inspect the website files and seeing while non-EE pages were being cached, EE page were not.


paintingwithrita

August 3, 2016 at 5:00 pm

I tried the suggestion to go to Promotions settings and click Save. It appears to have done the trick. Thanks.

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