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Payment Options Buttons Repeated and Not Working

Posted: July 20, 2016 at 3:28 pm

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Elizabeth

July 20, 2016 at 3:28 pm

As you can see from this URL, the confirmation page that registrants see when they pay by check offers two places (why?) to click for payment options. I’m assuming that this gives people another chance to pay online, instead of via check, which would be a nice feature if it worked. Both buttons click through to an error message. Do you know how I would turn that feature on and eliminate one of the buttons? See below:

http://www.livingartsschool.com/thank-you/?e_reg_url_link=1-517d345fbdbf5d20c1a6fe2e01d139ec


Josh

  • Support Staff

July 20, 2016 at 3:46 pm

Hi Elizabeth,

I only see one option to pay by check, is there another one somewhere else?

https://www.evernote.com/shard/s4/sh/b6a5e657-0ebe-49d5-b926-9374b6bb08c7/f63f83bd91dd43367be1536d86577c2b


Elizabeth

July 21, 2016 at 12:51 pm

Hi Josh, Sorry I wasn’t clear. I’m wondering about the two Payment Option buttons that appear on the confirmation page AFTER the customer has already selected to pay by check. Here’s what those two buttons look like:

http://www.livingartsschool.com/thank-you/?e_reg_url_link=1-517d345fbdbf5d20c1a6fe2e01d139ec

You can see one Payment Options button to the right of Transaction Status: Incomplete and another similarly worded button down slightly and to the right.


Josh

  • Support Staff

July 21, 2016 at 1:06 pm

Okay, those are not buttons, they are links. You can remove the second link by adding the following to your custom stylesheet:

#espresso-thank-you-page-transaction-details-dv > p > a {
display: none;}


Elizabeth

July 21, 2016 at 1:15 pm

Okay great, that removed the second link. When I click the first link it still goes to an error message…any ideas on that one?


Josh

  • Support Staff

July 21, 2016 at 1:54 pm

I followed up with you about that one in the other thread:

https://eventespresso.com/topic/creating-space-on-completed-registration-page/#post-211645

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