Support

February 14, 2023 at 6:05 am

Hi there,

Just to add to what Garth mentioned.

The [PAYMENT_GATEWAY] will show the last select payment method for the registration, so adding that into the email for the event admin should help in your use case.

You mentioned updating the status, but as EE is very flexible with the the statuses it uses it depends on your settings and the specific status you are referring to.

For offline payment methods like bank/invoice/mail, you will need to manually apply the payment within EE once it has been received. You do that but first finding the registration in Event Espresso -> Registrations and clicking on the TXN Date column value to open up the EE_Transaction.

Something like this: https://monosnap.com/file/oZt2NWnhI6eIpkOpAW1RNlYTZHrfwx

Then click apply payment, a model will show with various details, most of them are self explanatory: https://monosnap.com/file/xCkba1GsgS7HsCD3knUWLHzw3KSIkk

You will usually apply the payment to all registrations in that group and change the registration status to Approved (Approved registration count towards your sold values). Select which of the messages you want to trigger and apply.

Is that what you are looking for?

February 15, 2023 at 6:37 am

[PAYMENT_GATEWAY] creates an error on the Admin Registration Approved email. It is accepted on the Registrant email.

Which specific section are you adding the shortcode to?