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cmccreery
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November 13, 2018 at 9:06 pm
The Payment Instructions after someone selects check and proceeds to register aren’t displaying on the site.
Not sure why though.
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Tony
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November 14, 2018 at 3:48 am
Hi there,
For me the instructions are showing, however they don’t show within the container used for the instructions.
The reason for that is your check payment instructions you are using header tags, as the container is a paragraph your output is something like:
<p class="spco-payment-method-desc">
<h3>Some text</h3>
<h4>More text here</h4>
</p>
Which is invalid html, you can’t have header tags within paragraphs, so you’ll need to edit the description field to remove those tags:
Event Espresso -> Payment methods -> Check -> Description.
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cmccreery
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November 14, 2018 at 6:27 am
That was a workaround. I added that in as the Thank you page doesn’t contain the check payable info.
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Tony
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November 14, 2018 at 6:59 am
Either way, that’s breaking that output so if you want it to work on the payment options, you’ll need to remove that.
Actually, EE should be displaying the instructions on the thank you page
Checking…
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Tony
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November 14, 2018 at 7:09 am
Are you using WPEngine?
If so you’ll need to follow the steps posted here:
https://eventespresso.com/wiki/setup-wpengine-hosting-event-espresso/
The pages are showing as cachable and it looks like heartbeat has been disabled (which is why you don’t have the instructions on the thank you page).
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cmccreery
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November 14, 2018 at 8:44 am
So do they need to enable the hearbeat as well?
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Tony
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November 14, 2018 at 11:00 am
Yes, you can request they re-enable heartbeat on your site but we have a snippet you can add to enable it in the meantime.
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