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Payment gateway error notifications in EE4?

Posted: October 13, 2017 at 10:07 am

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jchandonnet

October 13, 2017 at 10:07 am

Hi!

Is there a way to receive notifications in the event of a payment processing issue? We would like to know if there was an issue communicating with payment gateway and know if a transaction was declined.

We are using the Stripe gateway.

Thank you!


Josh

  • Support Staff

    •

October 13, 2017 at 11:22 am

Hi there,

You can go to Event Espresso > Messages > Default Message Templates and activate the Payment Failed message type for the Event Admin. You’ll set the email address in the To: field there to the email address you want those notifications to go to.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by Josh 6 years, 12 months ago ago

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