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KarenC
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February 24, 2023 at 3:25 am
Hi, I’m trying to figure out when the above messages are triggered and the differences. I couldn’t find anything in the documentation. If there is, please point me to it, thanks.
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Tony
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February 24, 2023 at 4:00 am
Hi there,
For the most part, they are based on the response received from the payment provider.
The Payment Failed message type will be triggered 99% of the time when a merchant declines a payment.
Payment Declined and Cancelled will generally only be triggered if you manually change the status of a payment and to either Declined or Cancelled and trigger messages when doing so.
You can see that when you edit an EE transaction, click the pencil icon next to a payment to edit it, example: https://monosnap.com/file/NO5eACYRRRVfkUxh2fS8VJ5ID0Lhnd
Then if you change the status to one of the above and trigger payment related messages, the above would send:
https://monosnap.com/file/6ellVvrtAZTx3WErY6OR6v61MsrEiU
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KarenC
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February 24, 2023 at 10:36 pm
Great thanks Tony! I’ll make a note of this.
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Tony
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February 27, 2023 at 5:23 am
You’re most welcome 🙂
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