Support

November 13, 2018 at 3:55 am

Hi there,

1.PayPal Express

Error 500 is a general error, its an ‘Oops, something went wrong’ error displayed to your site’s visitors rather that the actual error.

To help troubleshoot this we’ll need to actually error being thrown, this will be available in your sites error logs (your host will usually provide access to these in your control panel) and will be a ‘fatal error’.

If you can’t find any in the logs (or don’t have access to them), in your wp-config.php if you replace this line:

define( 'WP_DEBUG', false );

With this snippet:

https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug

We can take a look and see if we can find the error.

2. Paypal Pro
>> Payment with paypal pro
It display “This transaction cannot be processed. The merchant’s account is not able to process transactions” error.

That error means you don’t have a PayPal Website Payments Pro account, the PayPal Pro payment method is an add-on within PayPal your account, if you don’t pay a monthly fee to PayPal for your account (separate from your transaction fees) you don’t have the correct account type for PayPal Pro.

Using Pro also means you take on all of the PCI compliance requirements that come with it (as it’s a self hosted payment option, you need the highest level of compliance).

3. Does EE support SecurePay Payment gateway?

We do not currently have a SecurePay payment method for Event Espresso.

November 14, 2018 at 2:45 am

Do you have any solution for that so it can resolve?

Unfortunately, I have no idea because you are not running ‘our’ version of Event Espresso, you are running your own modified version which we cannot support as it is no longer our code.

The above normally means there is a missing file or a modification has been done incorrectly, it basically means that all of the required files are not loading, so EE can’t find a class that would normally be available in those files.

The normal troubleshooting advice would be to reinstall the plugin to confirm all of the required files are available.

Actually in my site developer have made changes in core file so I couldn’t update plugin also.

May I ask, why you needed to modify the core plugin?

At the time of writing this reply, EE has over 1500 filter hooks and 897 action hooks (not including any native WP hooks which can also be used), pretty much every customization you need to make can be done using a hook and if not we are generally more than happy to add one to core for you to do what you need if you open up a pull request to add one.

Right now, you’re stuck in limbo because you’ve edited core, we can’t help troubleshoot the problem as we don’t support customizations to the core code and you can’t update because you modified core, in short, you should never modify the core plugin.

Please give me any suggestion which will help me with same plugin version.

This doesn’t happen with ‘our’ version of Event Espresso, it doesn’t happen with 4.9.35.p or our latest master version, meaning this is most likely caused by the modifications you made.

My advice would be to create a backup of the version of EE you using, remove your custom version of the plugin, use the latest version of EE (without modification) and confirm it works as expected. Then figure out how to add your modifications to EE with hacking up core using the various hooks we have avaialble (or possibly requesting a new hook if one is not available).