Support

March 8, 2015 at 11:37 am

Dear EE Staff and EE friends,

I’ve recently purchased a personal EE4 license and have been running a few tests. Pretty impressed with all that the plugin does so far, but there’s one thing:

I’ve created a test registrant choosing bank transfer as the payment method.
Then I go to this registration’s transaction page and add a payment, as if I had just checked my bank account, received the money, and wanted to mark this transaction as complete.
If I mark this payment as accepted, the system works OK: the “payment received” message is automatically sent to the test registrant. But, and this is the problem, if I mark the payment as something else (cancelled, declined, failed, pending), it still triggers the “payment received” message, when – I think – it should send the “payment declined” message.
What am I missing?
One other thing that I find confusing is that, in this “Apply Payment” box, one has 5 payment states (accepted, failed, cancelled, declined, pending), but we only have 2 automated messages for these 5 possibilities: payment declined and payment received. So which message corresponds to the {failed, cancelled, pending} states? As things are now, all I get is the payment received message.
This is hapenning both with default templates and my own custom versions.
I know that I can disable the sending of any automatic messages, but I really wanted to benefit from these automations.
Please advise. Your help and support is much appreciated.

Respectfully,
António @ Intellegibilis