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clifford choi
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August 24, 2018 at 9:04 am
Hi,
I am running the 4.9.8 WordPress and Event Espresso 4.9.67.p
I have a list of participants here:
http://www.copadehk.com/competitor-list/
All individuals that bought their tickets individually, show up on the list.
However individuals that bought their tickets in groups of more than 1, do not show up on the list despite that their registration has been approved.
Thanks for your help in advance! You guys are great!
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Josh
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August 24, 2018 at 9:19 am
Hi,
May I ask are you capturing the First Name, Last Name, and Email Address for the Additional Attendees in a transaction? If you can post a link to the event page we can check.
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clifford choi
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August 24, 2018 at 9:26 am
Hi Josh,
Thanks for the quick reply!
Event page: http://www.copadehk.com/registrations
I’m not sure if I am. Please do check for me, thanks!
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Josh
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August 24, 2018 at 11:15 am
The additional attendee information is being captured. When you look at a single transaction where there are multiple registrations, does each attendee have a unique name recorded?
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clifford choi
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August 24, 2018 at 11:36 am
Hi Josh,
I’ll do my best to answer as I’m not 100% sure what you mean.
So the Primary Registrant has a name, then in the screen shot below, are 3 other registrants’ names.
http://www.copadehk.com/wp-content/uploads/2018/08/copa5.png
I hope this helps in some way!
If not let me know how I can get you your answer? Perhaps via screenshot?
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clifford choi
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August 24, 2018 at 11:40 am
The first 2 registrants in that example, is the same person so same name. So it’s not unique.
I’ve checked other group registrations, they seem to show up on the competitor list fine. I guess it just so happens to be this one, with the same name!
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clifford choi
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August 24, 2018 at 11:46 am
I’ve contacted the related party regarding this. They probably accidentally registered the same person twice, which caused this error of the names not showing up on the list.
If it just so happens to be correct, where it’s 2 of the same names. If I change one of the names slightly, would that get them on the attendee list?
Thanks!
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Josh
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August 25, 2018 at 9:18 am
No actually what you’ll need to do is click on the “Create Contact” button that’s shown on the second registration’s record. If you change one of the names slightly, it will change the name on both registrations for the contact.
https://slack-files.com/T02SY781D-FCGHDCHTQ-50380f8499
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