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Kathryn Scott Perry
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November 11, 2013 at 1:16 pm
On Saturday, Nov. 9, bought a business Event Espresso as well as paying an extra $70.00 for support to set it up on my Word Press site. All of the documentation on how to do it is virtually impossible for me to understand, and I am fairly computer literate. I was hoping to be able to call someone to help me set this up, but apparently you don’t have a published number. I was hoping to get this up and running on my website, ASAP. I am actually frightened because I am in way over my head here, and apparently I am on my own, there is no way to get help.
I have a webmaster who did my Word Press, I have no idea what version it is.
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This topic was modified 11 years ago by
 Jonathan Wilson. Reason: Removed sensitive site information
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Jonathan Wilson
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November 11, 2013 at 1:34 pm
Hi Kathryn,
I am sorry for the trouble. I have removed the sensitive site information from your post.
If you will, please fill in the form on this page so we can get started:
https://eventespresso.com/redeem-a-support-token/
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Kathryn Scott Perry
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November 11, 2013 at 1:57 pm
After three days of looking, I think I finally found it and filled out a support token, I don’t want to try it again because I might have to pay another $70.00 just to find out if I filled out the right form.
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Kathryn Scott Perry
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November 11, 2013 at 2:11 pm
Okay, I just filled the one out that you sent me. Thank you!
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Jonathan Wilson
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November 11, 2013 at 2:12 pm
Hi Kathryn,
I got your form submission. I will be helping you with the basic installation and configuration.
Which add-ons would you like installed on your site? Also, which payment gateway will you be using?
I will do the installation. Then I will set up a test event and run through a test registration.
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Kathryn Scott Perry
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November 11, 2013 at 2:33 pm
I will be using most of the add-ons that I bought with the business app. I am using paypal. I need to quick upgrade my premium account, to a business account, which should only take a few minutes. Thank you so much!
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Kathryn Scott Perry
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November 11, 2013 at 3:26 pm
Try loggging in again, I might not have been completely logged out. Thanks.
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Jonathan Wilson
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November 11, 2013 at 3:38 pm
Kathy,
I’ve tried it. Nothing.
Please see the instructions here on how to create a new user: http://codex.wordpress.org/Users_Add_New_Screen
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Kathryn Scott Perry
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November 11, 2013 at 3:54 pm
I just contacted my webmaster, maybe only he has access to the administration screen. Only he has a full time job now and can only do this on nights and week-ends. This is so upsetting. Thanks for all your help.
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Jonathan Wilson
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November 11, 2013 at 4:02 pm
Kathy,
Whenever you get the information, just send it in a reply to the email from me. We will work on it as promptly as possible.
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Kathryn Scott Perry
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November 11, 2013 at 4:02 pm
If you didn’t get my E mail, I don’t have any of those screens when I access my Word Press, I don’t have administration, plug ins, or add new. I am assuming that my webmaster has those when he logs in. I guess we will have to continue this tomorrow.
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Jonathan Wilson
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November 11, 2013 at 4:08 pm
Yes. I got your email. Once you get the correct credentials, send them to me in the email and I will get right to work as promptly as possible.
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