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Paid for plugin, but account is not linked to purchase

Posted: June 21, 2014 at 2:48 pm

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Angel Wasserman

June 21, 2014 at 2:48 pm

I purchased EE3, received the confirmation email.. also received an email with the login/password to my dashboard. My dashboard does not show the plugins I paid for, and I can’t see answers in support (even though I purchased support).

I’ve emailed several times and reached out on Twitter but haven’t received any response.

Thanks

  • This topic was modified 10 years, 5 months ago by Dean. Reason: moved to correct forum


Dean

June 22, 2014 at 11:51 pm

Hello Angel,

Firstly, my apologies for any slow response. Support is generally on a skeleton staff over the weekend.

I have not seen any emails come through from you (you may have sent them to sales though, which I cannot access).

Can you please forward a copy of your purchase email to support@eventespresso.com. If it is possible I will get your account resolved, otherwise I will refer it onto the sales department to look into first thing.
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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by Dean 10 years, 5 months ago ago

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