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Paid for plugin, but account is not linked to purchase

Posted: June 21, 2014 at 2:48 pm


Angel Wasserman

June 21, 2014 at 2:48 pm

I purchased EE3, received the confirmation email.. also received an email with the login/password to my dashboard. My dashboard does not show the plugins I paid for, and I can’t see answers in support (even though I purchased support).

I’ve emailed several times and reached out on Twitter but haven’t received any response.

Thanks

  • This topic was modified 5 years, 9 months ago by  Dean. Reason: moved to correct forum


Dean

June 22, 2014 at 11:51 pm

Hello Angel,

Firstly, my apologies for any slow response. Support is generally on a skeleton staff over the weekend.

I have not seen any emails come through from you (you may have sent them to sales though, which I cannot access).

Can you please forward a copy of your purchase email to support@eventespresso.com. If it is possible I will get your account resolved, otherwise I will refer it onto the sales department to look into first thing.

The support post ‘Paid for plugin, but account is not linked to purchase’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Dean 5 years, 9 months ago ago

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