Home Forums Event Espresso Premium Paid for plugin, but account is not linked to purchase

Paid for plugin, but account is not linked to purchase

Posted: June 21, 2014 at 2:48 pm

Angel Wasserman

June 21, 2014 at 2:48 pm

I purchased EE3, received the confirmation email.. also received an email with the login/password to my dashboard. My dashboard does not show the plugins I paid for, and I can’t see answers in support (even though I purchased support).

I’ve emailed several times and reached out on Twitter but haven’t received any response.


  • This topic was modified 5 years, 9 months ago by  Dean. Reason: moved to correct forum


June 22, 2014 at 11:51 pm

Hello Angel,

Firstly, my apologies for any slow response. Support is generally on a skeleton staff over the weekend.

I have not seen any emails come through from you (you may have sent them to sales though, which I cannot access).

Can you please forward a copy of your purchase email to If it is possible I will get your account resolved, otherwise I will refer it onto the sales department to look into first thing.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Dean 5 years, 9 months ago ago

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