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Bosworthsgc
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September 25, 2017 at 2:55 am
Hi
We ran a coach trip at the weekend
(Malvern Autumn Show)
The event was set to a maximum of 53 tickets – this is the exact number of seats on the coach
It turns out the system allowed 54 tickets to be sold
We were lucky that one person didnt turn up as they were ill but would have been a bit embarrasing otherwise
I have checked the event and both the event and ticket were set at 53.
Any idea how this could have happened please.
Thanks
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Josh
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September 25, 2017 at 11:09 am
May I ask which payment methods are in use on the site and what’s the default registration status set to for that event?
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Bosworthsgc
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September 26, 2017 at 3:23 am
HI Josh
The default is set to pending and will only put the booking in place once payment has been made
We accept payments via Paypal, Sagepay and also have a button we created called staff only, so someone can come in store and pay cash and then I manually adjust the booking. This rarely happens however as most people pay by credit card
This is the first time this has ever happened
I have looked over the event and can see no logic to why it happened
Thanks
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Josh
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September 26, 2017 at 10:40 am
PayPal Standard, PayPal Express, or another PayPal variant?
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Bosworthsgc
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September 27, 2017 at 2:16 am
Hi Josh
Its Paypal Express
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Josh
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September 27, 2017 at 6:43 am
OK what can happen with PayPal Express is if the buyer closes the web browser or loses their internet connection immediately after paying on the PayPal site, before they return to your site, that could open the window for another registration to go through.
This can be avoided by using an onsite payment gateway like Braintree, Stripe, PayPal Pro, or PayPal Payflow pro.
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Bosworthsgc
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September 27, 2017 at 7:08 am
Hi Josh
Can I ask which option you would recommend. We are using Sagepay which the majority of our customers use
Thanks
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Bosworthsgc
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September 27, 2017 at 7:13 am
Using Sagepay there is an option for allowing Paypal Express via Sagepay – would that still be the same issue? or because it is going via Sagepay should this resolve the issue?
Thanks
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Bosworthsgc
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September 27, 2017 at 7:38 am
further to my last comment, event though Paypal is enabled with Sagepay it doesnt seem to allow it in the SagePay EE plugin. Can you help on this please?
Thanks
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Josh
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September 27, 2017 at 8:07 am
The Event Espresso SagePay gateway is a direct integration and does not support paying through PayPal. You’d run into the same problems with PayPal anyway, so even if it was a different integration, we would not recommend it.
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Bosworthsgc
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September 27, 2017 at 8:11 am
Ok
Can I run Braintree with just accepting Paypal would you know?
Thanks
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Josh
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September 27, 2017 at 8:17 am
No because Braintree also has the option to pay by credit card too.
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Bosworthsgc
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September 27, 2017 at 8:26 am
OK
So is there any other way of using Paypal so that it only proceess Paypal and not other credit cards that can work with EE
Is this a Paypal bug/fault?
I have disabled the Paypal button as a payment for now to potentially avoid this happening again
Is there a fix?
Thanks
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Josh
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September 27, 2017 at 8:41 am
No and unless you’ve done something unique, you can even pay with credit cards using PayPal. This isn’t a bug, but rather a limitation that happens when you take payments off of your website (not exclusive to PayPal, it could happen with any other offsite payment method).
The way forward is you take the payments on your site or if you decide to use an offsite payment method you might consider setting the limit to 1 less than the capacity, then closely monitor the ticket sales.
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Bosworthsgc
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September 27, 2017 at 9:08 am
Hi Josh
Ok – so I think if we stick to SagePay – that is processing within the site itself we should be fine would you agree?
Thanks
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Josh
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September 28, 2017 at 1:10 pm
Yes that should be fine.
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