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WPSUSC
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December 31, 2017 at 8:58 am
I changed the “organization name” in the general settings “contact information” according to this post
https://eventespresso.com/topic/changing-email-address-sending-confirmations/
from “West Point Society of Upper South Carolina” to “West Point society of UPSTATE South Carolina” bu the confirmation emails are still going out as “UPPER” instead of “UPSTATE”
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Tony
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January 2, 2018 at 4:59 am
Hi there,
Are you using any of transactional email services linked to in the above thread?
Or any SMTP plugins to send your email via a different service other than your hosts mailserver?
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WPSUSC
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January 2, 2018 at 6:50 am
No, here is the mail header. The name of the hosting server at hostgator is taro
West Point Society of Upper SC via taro.websitewelcome.com
to me, thomas.sullivan
furthermore, I don’t see the “fancy headers” option referenced in the above thread
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Tony
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January 2, 2018 at 6:57 am
West Point Society of Upper SC via taro.websitewelcome.com
to me, thomas.sullivan
If you use the Check Email plugin to send a test email to the same address, what shows up then?
furthermore, I don’t see the “fancy headers” option referenced in the above thread
The thread you linked to was for EE3, you’re using EE4 which doesn’t have that option.
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WPSUSC
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January 2, 2018 at 7:10 am
I am not using any plugins to send mail….It appears that event espresso is just ‘STUCK’ with the previous (erroneous) organization name that I supplied to event espresso. There should be a way to clear/ reset this.
The only “check mail” plugin I see in the plugin directory is a “checkmail validation for contact form 7 that hasn’t been updated in 5 years.
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Tony
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January 2, 2018 at 7:15 am
I am not using any plugins to send mail….It appears that event espresso is just ‘STUCK’ with the previous (erroneous) organization name that I supplied to event espresso.
If the value is shown correctly in Event Espresso -> General Settings then that is the only place it can save.
There should be a way to clear/ reset this.
There is and you’ve already done it. What I suspect is happening is something is altering the header either just before or just after after EE has sent the email over to WP_Mail.
The only “check mail” plugin I see in the plugin directory is a “checkmail validation for contact form 7 that hasn’t been updated in 5 years.
Did you try clicking the link I included in my reply?
https://wordpress.org/plugins/check-email/
Also, how are you testing the emails? Adding another registration or resending a message from the message activity table in EE?
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WPSUSC
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January 2, 2018 at 7:47 am
Check mail sends the mail with the same erroneous “Upper” instead of “UPSTATE”
here is the header and the mail
West Point Society of Upper SC via taro.websitewelcome.com
9:39 AM (2 minutes ago)
to me
This test email proves that your WordPress installation at http://wpsusc.com can send emails.\n\nSent: Tue, 02 Jan 2018 14:39:04 +0000
However, the WordPress General settings site title is
The West Point Society of Upstate South Carolina
and I checked the divi theme settings, everything looks like UPSTATE….but its coming from SOMEWHERE….?????
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Josh
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January 2, 2018 at 10:06 am
Yes, “Upper” is set somewhere in your site, and apparently not within Event Espresso’s settings because the other non-EE emails have the same heading. Are you familiar with how to use a tool like PHPmyAdmin? If so, you could do a search within the wp_options table and check for a partial match on the option_value for “Upper” and you might find the option that’s set with that text.
Another approach you could take would be try to override what’s set by using this plugin:
https://wordpress.org/plugins/send-from/
(A note about the Send From plugin: While it hasn’t been updated for 3 years, the filter that it uses to hook into WordPress hasn’t changed. There hasn’t been a need to update it.)
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WPSUSC
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January 2, 2018 at 10:46 am
I’ll try PHPmyAdmin…not a big fan of adding plugins to fix stuff. will let you know what I find.
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WPSUSC
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January 2, 2018 at 12:30 pm
Found it via phpMyAdmin, though once you gave me a few hints, I was willing to bet that it was in a plugin that I installed early on, but never used. Just re-enforces my belief that less is more when it comes to code….
thanks!
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