Support

Home Forums Event Espresso Premium Order receipt does not work

Order receipt does not work

Posted: June 16, 2017 at 6:59 am

Viewing 2 reply threads


evidencegroupe

June 16, 2017 at 6:59 am

Hello,

I have moved my development website from my local machine to an online hosting. Now order receipts don’t work anymore.

I get an empty page, without any php error (I have enabled errors display).

I use PHP 7, wordpress 4.7.5 (I plan to update), event espresso 1.0.5.p

I have also checked Event Espresso -> Messages -> settings : Email, html and PDF are enabled.

Thank you


evidencegroupe

June 16, 2017 at 7:12 am

I have just seen that all fields of the HTML receipt template were all empty! I copied the fields from my local instance. I don’t understand what happend / how is it possible…


Josh

  • Support Staff

June 16, 2017 at 7:25 am

Your other server may have a different database collation/character set compared to your local site. You can go to the HTML template editor and reset the receipt template and it will get set back to the default template’s html.

Viewing 2 reply threads

The support post ‘Order receipt does not work’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso