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timtom
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November 8, 2017 at 7:54 pm
Hi there, on our registration checkout page, only the shortcode is displaying [ESPRESSO_CHECKOUT] when going through the registration process. It was recently working however I just did an update to most recent EE4 version.
I tried making the checkout page another page, saving, then changing it back… but that did not work.
There is no cache-ing active on the site (it is a dev site)
Site is:
https://afei.yo.digital
Event page is at:
https://afei.yo.digital/training/improving-workplace-performance/
any thoughts?
thanks
-Tim
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Tony
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November 9, 2017 at 2:45 am
Hi there,
I tried making the checkout page another page, saving, then changing it back… but that did not work.
When you did this, did you create a new page, add [ESPRESSO_CHECKOUT] to that page and then select that page in:
Event Espresso -> General Settings -> Critical pages ->
Registration Checkout Page
Then run a test registration to confirm if that worked?
If no can you test that on your site, please?
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timtom
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November 9, 2017 at 3:33 am
Thanks Tony… yep I tried with a new page and put that shortcode on it, and then updated in the Critical Pages list
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timtom
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November 9, 2017 at 3:34 am
sorry, forgot to include that I tried it and it did not work
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Tony
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November 9, 2017 at 4:01 am
Are you using a page builder or adding the shortcode directly within the WP editor?
Can you link me to an event I can run a test registration on, please?
-
This reply was modified 7 years, 2 months ago by
 Tony.
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timtom
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November 9, 2017 at 4:49 am
Shortcode is added directly in the WP Editor, and here is an event:
https://afei.yo.digital/training/improving-workplace-performance/
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Tony
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November 9, 2017 at 5:40 am
Sorry, completely forgot about the link in the opening post.
Can you send me a copy of X theme pro so I can test this locally? You’ll need to host the file somewhere and post a link we can use to download it.
The transactions page is working as expected, but it appears the registration-checkout and thank-you pages are not, I suspect its something pro is doing that is unexpected.
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timtom
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November 9, 2017 at 6:11 pm
sure… can I send through a link rather than post publicly? Twitter (have followed you)? Email? some other way?
I did see that X theme pro is wrapping the shortcode in a <div>… don’t know if that is it?
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timtom
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November 9, 2017 at 6:16 pm
I just tried putting the [ESPRESSO_EVENTS] shortcode on two test pages and use the WP editor vs X theme pro editor… and they both render the shortcode properly
WP editor – https://afei.yo.digital/test-2/
X theme pro editor – https://afei.yo.digital/test-3/
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Tony
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November 10, 2017 at 1:45 am
You can email the link to support[at]eventespresso.com and I’ll take a look.
ESPRESSO_EVENTS is tracked a little differently as it can be used on any page/post and is not a ‘critical page’.
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timtom
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November 16, 2017 at 4:56 am
Hi Tony…. just checking in on this one as I sent a link to the support@ email address on 11 Nov (Sydney, Australia time zone)
Thanks
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Tony
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November 16, 2017 at 9:09 am
Apologies for the delay, so it doesn’t look like its an issue with X Pro.
Can I take a quick look at the site? If so you can send temporary login details using this form:
https://eventespresso.com/send-login-details/
Note I’ll likely need to install a plugin to look at the database, so FTP is required (we don’t install plugins without them).
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timtom
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November 16, 2017 at 2:33 pm
Thanks, have done so (submitted twice, second time with FTP)
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Josh
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November 17, 2017 at 3:17 pm
Hi Tim,
The shortcode is parsing correctly now. Apparently there was at least one corrupted file in the Event Espresso plugin, because installing a fresh copy resolved the issue.
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timtom
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November 17, 2017 at 4:25 pm
That’s great… thanks so much Josh (and Tony)… apologies that it was a relatively simple fix like this
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Tony
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November 17, 2017 at 5:16 pm
It’s only a simple fix when its found 🙂
I’m glad your back up and running anyway, please do let us know if you have any further problems.
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