Support

July 19, 2014 at 11:19 am

Hi Catherine,

Here is what we wish to do: we already have a website and a form, we only need a platform to receive payments (Visa and Mastercard), and to collect the participant’s info on a database.

If I am following this correctly then that isn’t something Event Espresso (EE) is designed to do. You would need to create an event within EE and use the form within the EE for your attendee to register onto the event. The attendee will then be able to pay using any of the gateways you have activated.

Which Plan would you recommend we go with? Is there a price per ticket sold or do we only pay the license? Is there an example we go have a look at before buying?

It sounds like there may be some confusion over what Event Espresso is so be clear Event Espresso is a event management plugin but for WordPress, you run this plugin on your own WordPress install and that allows you to create/manage events in which users can register onto and pay using your own gateways. We do not manage your events, tickets or sales ourselves (meaning you have full control of your events/expenses), there is not charge per ticket, you purchase a license with entitles you to 1 year’s worht of support and upgrade for Event Espresso.

We do have examples you can view before purchasing. Personally I would opt for EE4, you can create a test site (which gives you access to the front-end and the admin) using this link – Test Drive Event Espresso 4

However it does depend on your feature requirements, for example do you wish to use Promo codes currently? If so they are not available within the current release of EE4.

July 23, 2014 at 12:59 am

Hi,

Is your form adapted for that or is there a way to customize it so that we can collect that info?

The forms are customisable definitely. The only issue you may have is that the form is designed to take individual attendee data per ticket (purchase). So while you can add extra questions and fields to get extra info, you can’t for example keep adding attendees unless they are paying.

If you try out EE4 over at demoee.org, it will give you a much clearer idea of what’s possible with the custom questions.

Does EE send a confirmation email to the buyers and to the administrators?

Yes

If yes, can we customize that email?

In EE3, the attendee emails are editable, but not the admin ones. In EE4 all emails are editable.

When you say we use our own payment gateways, do you mean that buyers can’t directly buy tickets from your form/plugin?

Event Espresso integrates with a variety of payment gateways, e.g. PayPal, Stripe, Authorize.net.

Depending on what payment gateway you have activated, the customer will either enter their card details on your site (an On Site payment) or will be sent to the payment gateways site to pay and then returned to your site (an Offsite Payment – PayPal does this).

You may also require an SSL certificate if the gateway used is an On Site gateway.

This is for security reasons and is dependant on the gateway you choose.

EE3 has a lot of gateways available, EE4 currently has fewer, see here https://eventespresso.com/features/payment-options/ for a full list (click the tabs to see the gateways for each version).

Finally, do you provide a full database (exportable in Excel or other), i.e. participant details, buyers details, days when tickets were bought, etc.

In EE3 yes. EE4 doesn’t yet have that feature.

Can we put a maximum on the amount of tickets sold?

In EE3, the capacity is set at an event level, not per ticket.

EE4 allows the individual tickets to have a limit set, as well as setting a limit on the datetimes – it’s quite flexible.

I hope that helps, but please feel free to ask more questions. Also don’t forget to check out the EE4 demo over at http://demoee.org it will really help you to get a feel for Event Espresso.