|
Angela Haddon
|
January 20, 2014 at 10:07 pm
Hi, I know that if an attendee pays online (via PayPal, Credit Card, or similar), their account will automatically be marked as ‘Paid’. However, I’m not sure where things stand with regard to the ‘Payment Received’ email.
To be more specific, I notice that ‘Email Notice’ in the’Attendee Payment Record’ is set by default to ‘No’, meaning that the vendor has to manually send this email. This isn’t a problem – I just need to confirm that even if an account is automatically marked ‘Paid’ (due to online payment), the vendor still has to go in and manually send the ‘Payment Received’ email.
Thanks for clearing this up for me!
|
|
Dean
|
January 21, 2014 at 12:49 am
Hi Angela,
Payment Confirmation emails will go out automatically if the status is set to Complete – unless the “Send payment confirmation emails?” in the General Settings is set to No.
The Email Notice is used when you update an attendee manually. By default it will not send out an email, after all you may not want ti to, but if you update an attendee manually and want them to receive the payment email, then you would need to change that setting to yes (it will always revert to No on page refresh).
|
|
Angela Haddon
|
January 21, 2014 at 12:52 pm
Hi Dean – thanks for your reply. I’m happy sending an email manually when I’m also manually updating payment status; that makes sense. My question is whether an online payment – which AUTOMATICALLY results in the account being marked as paid – will also result in the payment received email being sent out automatically? If not, this will mean manually going in and sending it, as per usual. Could you please clarify what is meant to happen?
Thanks
|
|
Sidney Harrell
|
January 21, 2014 at 2:35 pm
When a payment is made via a payment gateway by the user (Paypal, etc), then the user will automatically receive a payment received email. Unless the “Send payment confirmation emails?” in the EE->General Settings->email settings is set to No. If they are using the MER checkout process, then only the primary attendee will receive the payment received email. If they are using the non-MER standard checkout process and email addresses are collected for all attendees, then all attendees will receive the payment received email.
|
|
Angela Haddon
|
January 21, 2014 at 3:10 pm
Wonderful – thanks Sidney, that clears things up 🙂 I just needed to confirm that the vendor didn’t have to go in and manually follow up with Payment Received emails after an online payment (provided the General Settings -> email settings are set to ‘Yes’). Thanks for your help!
|
|
Ronald Aoki
|
January 22, 2014 at 12:32 am
Hi, everyone!
Great thread here.
Along the same line, is it common to have the registration and payment confirmation emails coming from:
“WordPress” ron@… via eigbox.net
I did a test reg with another email address and that’s how both confirmation emails showed up in my inbox. It looked like it was actually coming from WordPress.
Is there a way to swap that out with my company name, etc.?
|
|
Dean
|
January 22, 2014 at 12:48 am
Hi Ronald,
You can change this via the General Settings, turn “Use fancy headers” to Yes. This will make the email appear to be from the website.
Also, if possible please start a new forum thread unless your query matches the original post exactly. Thanks!
|
|
Ronald Aoki
|
January 22, 2014 at 7:50 pm
That worked for me. Thank you, Dean. Will do.
|
|
Dean
|
January 23, 2014 at 1:54 am
No problem. Marking this thread as resolved.
|
