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MelodicConnections
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December 13, 2018 at 7:25 am
I have five events published and one of them is not taking credit cards. Any thoughts? The other events are working just fine.
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Tony
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December 13, 2018 at 7:29 am
Hi there,
It could be due to special characters in the event/datetime/ticket causing an error but its just a guess as we’ll need more info.
Can you link me to the event so I can take a look?
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MelodicConnections
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December 13, 2018 at 7:47 am
https://melodicconnections.org/register/kids-rock-out/
here is the event. Several of our others have registrations. The “choose credit card type” drop down doesnt work.
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MelodicConnections
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December 13, 2018 at 7:49 am
And my payment method in settings keeps switching back to “invoice” from paypal
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Tony
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December 13, 2018 at 7:59 am
Looks like your host may be having issues, I can’t view your site currently – http://take.ms/C6uFP
And my payment method in settings keeps switching back to “invoice” from paypal
Can you add more details on this, please?
The PayPal payment method is being disabled and then only invoice left active?
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MelodicConnections
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December 13, 2018 at 8:00 am
yes
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MelodicConnections
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December 13, 2018 at 8:03 am
weird… I’m on the site https://melodicconnections.org/
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Tony
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December 13, 2018 at 8:17 am
Strange, I still can’t connect.
Any geolocation blocking active on the site? I’m in the UK.
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MelodicConnections
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December 13, 2018 at 8:17 am
Do you need more info?
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Josh
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December 13, 2018 at 8:18 am
I was able to check, and it looks like both PayPal Pro and PayPal Express gateways are activated. Is that intended to have both activated? If so, which of those two payment options is the one that’s failing when people try to pay for a registration for that event?
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MelodicConnections
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December 13, 2018 at 8:24 am
I don’t believe we intend to have both activated. I believe we use PayPal Express. But when you register is offers three choices, invoice, select a credit card and PayPal. It’s the select a credit card that seems to not be working. How do I activate only PayPal express?
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Josh
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December 13, 2018 at 8:32 am
You go to Event Espresso > Payment Methods, then click on the PayPal Pro option, scroll down, and click the button that says: “Deactivate Paypal Pro Payments”.
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MelodicConnections
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December 13, 2018 at 8:44 am
thank you i think that worked
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Josh
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December 13, 2018 at 9:10 am
Great! Feel free to delete the “testing” registration I added when I checked into this.
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