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joyandraenton
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May 9, 2019 at 7:22 pm
I sold about 300 tickets, and I get an occasional Payment Pending so the customer doesn’t receive the email ticket. Even though Event Expresso shows the Authorize.net transaction was approved. I am alerted to this when the customer emails that they didn’t receive their tickets. I hit resend and its resolved.
What prevents these occasional orders from being marked Approved?
I’m using your Authorize.net addon.
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Josh
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May 10, 2019 at 7:32 am
Hi,
If this happens only occasionally then it’s probably the user has an older browser that’s not supported by Authorize.net Accept. Here’s a link to their list of supported browsers & versions:
https://developer.authorize.net/api/reference/features/accept.html#Browser_Compatibility
In this case it may help to add a note to the ticket page or elsewhere on the site that recommends using a newer browser. You could also install this plugin which will detect the browser and notify the user to update their browser if it’s an older browser.
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joyandraenton
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May 11, 2019 at 12:32 pm
Thanks. I don’t want to implement something that may inhibit the user’s motivation to purchase a ticket. Is there a way to send me a special Alert Email when a registration is marked Pending Payment?
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Josh
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May 14, 2019 at 3:30 pm
There actually isn’t because in this case, the registration starts out as Pending payment (at the moment the registration session is started) and there’s a failure to update the status to Approved. The Registration Pending Payment notifications only get sent if there was an offline payment method selected (like pay by invoice).
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