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msegura
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April 18, 2022 at 12:55 am
Hello, something strange is happening with the reception of registration notifications in the GMAIL accounts since the system sends them correctly but they do not reach the mailboxes.
However, in other email addresses they do arrive.
What can be the motive?
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Tony
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April 19, 2022 at 6:42 am
Hi there,
When Event Espresso shows the emails as sent within the message activity, it means everything up to the point where EE had access/control of the email worked without throwing any errors.
Which means for the above the issue is likely after the email has been sent and is either being sent to spam or dropped.
Can you link me to an event I can run a test registration on to see if I get the email? If you don’t have one, create an event with the date set far into the future, password protect the event and post a URL here along with the password so we can access it.
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msegura
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April 22, 2022 at 12:34 am
This reply has been marked as private.
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Tony
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April 27, 2022 at 2:59 am
Hi there,
How is your site set to send email?
For example, are you using an SMTP plugin or just your host’s mail server?
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msegura
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April 27, 2022 at 3:23 am
Using host’s mail server.
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Tony
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April 27, 2022 at 3:40 am
That’s likely the problem.
Who hosts your email?
I’d recommend using something like WP Mail SMTP to send your site’s email through your mail provider rather than your hosts mail server.
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