Support

November 19, 2019 at 9:12 am

I wonder if there was a change to the email headers so now those emails are rejected?

May I ask is your site set to just use the web server’s email software or is it set up to use a transactional email service like PostMark, SendGrind, or Mandrill?

November 20, 2019 at 8:47 am

The first step to troubleshoot this would be to find out if the recipient in question can receive a generic email from your site.

You can install & activate this plugin on your site:
https://wordpress.org/plugins/check-email/

It will add an email check page to the Tools menu.

Then you use it to send an email to the email address in question, then check the inbox.

November 20, 2019 at 12:59 pm

Was there during September and update to EE4 that was auto installed that may have changed the way email to tenancy emails were handled

There haven’t been updates to EE’s email functions in quite a while, I checked it’s been two years.

This is a shot in the dark, but if the emails are rejected because no MIME-type is set you could try fixing by adding this to a custom code snippets plugin:

add_filter(
    'FHEE__EE_Email_messenger___headers',
    'my_add_mime_type_to_email_headers',
    10,
    3
);
function my_add_mime_type_to_email_headers(
    $headers,
    $type,
    $messenger
) {
  $headers[] = 'MIME-Version: 1.0';
  return $headers;
}

You can add the above to a functions plugin by following this guide.

If the above makes no difference, another approach that could help would be to install this plugin:

https://wordpress.org/plugins/wp-mail-smtp/

then configure the plugin’s integration that allows you to use your existing Office 365 account to send your emails. I would think sending the emails from an office 365 account would help prevent those emails from being rejected.

November 21, 2019 at 7:21 am

Event Espresso uses a queue system which works on WP_Cron, meaning it needs visitors to the site to work.

So you message is ‘triggered’ and set in the queue to ‘generate’ on the next WP_Cron instance (the default time is 5 mins but it needs a hit on a page on the site to trigger so it can take longer than that).

After generation it again sits in the queue for ‘sending’, again that takes another hit on a page to trigger WP_Cron after the schedule time (5 mins again).

So if your site is currently not getting much traffic that may explain the delay.

If you add a registration and go to Event Espresso -> Messages you’ll see the message activity table and a message with ‘No receipient’ will show (that’s queued for generation so it doesn’t know the recipient yet)

Either click the check box and select ‘Generate and send now’ in the bulk actions, then hit apply.

Or..

Click the Spanner icon in the Actions column, then hit the double arrow icon to send.

Does the email come through quicker then?

(Test emails skip the queue system as they are intended as a test of the email, not the queue system)