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gar8328
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February 6, 2022 at 9:48 am
A few days ago, Event Registration e-mails from last year were being sent out to our customers as well as us in batches of 25. I turned off notifications but 25 more were sent out last night. Customers are receiving e-mails stating “Hello name: Here’s a copy of your registration details!” and it’s annoying them. Please help!
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Tony
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February 7, 2022 at 5:39 am
Hi there,
Can you see these messages listed as queued for sending in Event Espresso -> Messages -> Message activity?
Do you need to keep the previous messages in Event Espresso? (I’m asking as one option is to wipe the messages tables to hopefully prevent any more sending, although it does depend on ‘why’ those messages are being sent if this will work).
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gar8328
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February 7, 2022 at 7:52 am
Yes! They are queued for sending. How did they get there? And No, I don’t need to keep them. How do I wipe the message tables?
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Tony
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February 7, 2022 at 3:48 pm
How many are queue for resending?
The safest method to remove them is to do so from within the message queue.
Go to Event Espresso -> Messages -> Message activity.
Click on the the Queued for resending/sending filter:
https://monosnap.com/file/h8MSJMr1IoczQ3taIQthNH6rKscxzN
Then click the checkbox to select all on the current page, in the bulk actions select delete messages and then click apply.
https://monosnap.com/file/jv6jhTpH8Wpj1s01bTfp6mi1W8Cvfh
Remove any message that are queued for sending from the queue.
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gar8328
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February 7, 2022 at 4:07 pm
There were 198 queued and I was able to delete them all. I just don’t know how they got in there but thanks for your help. I know where to check often.
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Tony
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February 8, 2022 at 3:35 am
Unfortunately, I don’t know how they got there or where they have come from as much as I’d love to be able to tell you.
Was it literally every previous email that you had saved within the message activity table then requeued for resending?
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