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avstrati
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January 16, 2019 at 9:12 am
Hello,
Problem: when a user that is not logged-in attempts to register to an event they are faced with a ‘Nothing in your Event Queue’ message. This does not apply to logged-in users. Their registration does not carry over to the cart.
Steps Taken: We ran through other forum postings with the same issue and did not arrive at a solution. All caching tools have been disabled: WP-Rocket, wp_cache, Cloudflare, etc. Our hosting provider is with WPEngine. There are no issues (that we can detect) with wp_options.
Our Config: WP 5.0.3 (multisite), EE 4.9.75.p, PHP 7.2.13
What next steps would you recommend we take?
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Josh
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January 16, 2019 at 9:33 am
Hi,
We’ve received your request for priority support. There’s actually one step you’ll need to take:
You’ll contact WPEngine support and ask them to add cache exclusion rules for the following pages on your site:
/event-registration/
/thank-you/
/transactions/
/registration-cancelled/
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avstrati
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January 16, 2019 at 9:37 am
We are in touch with WPEngine support; they are adding the exclusions now.
Should be in effect shortly and we will confirm here if anything changes.
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avstrati
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January 16, 2019 at 9:40 am
Hi Josh, that was the magic bullet. Thank you for the quick response.
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avstrati
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January 16, 2019 at 9:41 am
To be clear: issue is resolved.
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