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Michael
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July 1, 2015 at 1:54 pm
We are experiencing the “Nothing in your Event Queue error” when users try to register for 1 out of 12 classes that are available. The configuration and options between the classes is similar, so we can’t figure out why this is occurring. We are not using WP Engine or any caching. We upgraded to 4.7.5 in hopes that it would fix the problem (we were on 4.6.23) but there was no change.
We do have some styling modifications done to not display certain data on the registration pages, but that is the same sitewide and other classes are not giving us issues.
The class we are having trouble on is here;
http://trafficsafetymacomb.org/class/teen-driver-improvement-alive-25/
Our install details are below;
WordPress Version:
4.1.5
PHP Version:
5.4.40
MySQL Version:
5.1.70
Event Espresso Version:
4.7.5.p
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Josh
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July 1, 2015 at 4:28 pm
Hi Michael,
I took a good look at your site and I can’t see any reason why the event queue empties out for that one class, and actually, the ADD class isn’t getting loading into the queue either.
One possibility is the tickets aren’t set up correctly in the editor, but since they have datetimes and prices set it doesn’t seem a likely one. Another possibility is a redirection rule set up in .htacess.
We can investigate further if you can send credentials via our secure form.
If that’s okay, please fill out the form on this page:
https://eventespresso.com/send-login-details/
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Josh
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July 2, 2015 at 1:55 pm
Hi Michael,
It’s working now. We’re quite certain that the root cause of the issue stems from the ticket descriptions in those two events going over 255 character limit. What happened was that was fine up until a recent WP security fix.
We’ve actually changed the database in EE4 to accommodate for much longer ticket descriptions, but for some reason when you made the update from 4.6.23 to 4.7.5, it did not update that database row’s data type.
So what I did to fix this was deactivate, then reactivate the Event Espresso plugin, and now the database is updated, and those events will now allow registration as expected.
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Michael
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July 6, 2015 at 10:12 am
I confirmed that is working great now too, thank you. Speaking of description lengths, we noticed that if the class title is longer than so many characters, the ticket price field zero’s out. Is that a known issue?
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Josh
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July 6, 2015 at 10:39 am
Hi Michael,
Can you let me know which field you are referring to? Is that the Event Name, ticket name, or something else? How many characters?
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Michael
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July 6, 2015 at 12:44 pm
It’s the ticket name. I’m not sure what the limit is, but it’s also possible that it’s when special characters are used. They were trying to use “September FATE class (Date TBD)” and it wasn’t taking it.
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Josh
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July 6, 2015 at 1:15 pm
If they try it now does it take it?
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Michael
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July 6, 2015 at 1:57 pm
It looks like it does. I just used “July 18th Defensive Driving Course (DDC)” which is more characters than the other one, and it worked.
Did you make a change to our install to make that work, or is it something that may have been fixed with the recent updates?
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Josh
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July 6, 2015 at 2:26 pm
It’s something that was fixed with the recent updates because of some of the changes in WordPress 4.2.2 where anything over a character limit would not save.
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