Support

September 18, 2020 at 4:34 am

Hi there,

The fact that it works when logged in suggests this a caching issue rather than the updates themselves, its something we see regularly with caching.

Make sure Event Espresso critical pages (Event Espreso -> General Settings -> Critical pages) are excluded from ANY caching on your site (including any server side caching from your host).

If you need further support you’ll need to purchase a support license as we can not provide support without a license, there’s a renewal button within your account page.

October 13, 2020 at 4:11 am

Clearing the cache won’t help if they are caching EE’s pages, the fact that they are clearing caches means there is caching.

Who is your host and what package do you have with them?

90% of the time when you see a ‘Nothing in your event queue’ error, it’s due to caching.

When you log into the site you don’t get served cached content so working when logged in but not when logged out, again points to caching.

The 10% remaining could be sessions not maintaining state across requests (would expect that to happen when logged in and out) or another plugin but again, would usually happen also logged in.

You can test other plugins using the health check plugin:
https://en-gb.wordpress.org/plugins/health-check/

Enable troubleshooting mode and see if you run into the same problem.

October 19, 2020 at 3:42 pm

I have removed all caching of the site and ask the host to clear any caching.

Again, clearing the cache wont help, EE’s pages need to be excluded from the caching.

For example, WPEngine force caching server-side on all pages by default, you’ll get exactly the same issue on their servers when you first install Event Espresso. It’ll work logged in, but not logged out, throwing exactly the same error.

When users post about WPEngine not working, the first thing we do is direct them here:

https://eventespresso.com/wiki/setup-wpengine-hosting-event-espresso/

As they need to contact WPEngine and have them exclude EE’s pages from caching, if WPEngine simply clear the cache, it doesn’t help.

The only chnage would be an update to wordpress and a few plugins. This issues persists when all plugins are off.

If I use the health check plugin I need to be logged in to control it so I have no way of testing it whilst being logged out.

Yeah, good point. My mistake.

Another option is to clone the site onto a subdomain and do your testing there, from the above it sounds like you’ve already disabled the plugins/theme on your live site now but if you don’t want to keep doing that create a dev copy to test on.

I have however disabled all plugins (except EE), chnaged the theme to the default one and tried again whilst logged out and still have the issues.

This again suggests something server-side.

Who is your host? What package do you have with them?

Can you link me to an event I can test a registration on?

Could it be the latest update to WordPress causing the issue?

Whilst it’s possible, we’ve had no other reports of issues, although we would firstly recommend updating to the latest version of Event Espresso anyway.

So you’re using 5.5.1 currently with 4.10.00.p? If so, I’ll spin up a site with those to test.

October 20, 2020 at 5:45 am

Yeah, it’s common for hosts to add caching plugins within the mu-plugins directory to prevent you from removing them.

I suggest contacting your host and ask them to exclude the pages mentioned in the link I posted above, the reason for this is it’s not uncommon for hosts to replace that file if its missing (we see it a lot with GoDaddy Managed WordPress hosting) so working with them to add exclusions is the best option if they have it available.