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Hello, I posted a topic about this issue in this thread https://eventespresso.com/topic/nothing-in-your-event-queue-3/ I’ve just wiped the files clean, installed a new WordPress and Events Espresso 4.3 This is still happen. I’ve tried with my clients, some of them get the dreaded – Nothing in your Event Queue back. And some of them don’t. In my office, all the computers get afflicted by it through our office internet. But when I tether my iPhone to use the phone’s network, it gets through to the registration page. I seriously need some help on this. (By the way, which files do I look at to understand what it is doing between the event’s single page and the registration page?) Thanks! |
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Hi Jon, I’m Event Espresso’s lead dev. The Event Single page, is generated by the EED_Event_Single module located at:
wp-content/plugins/EE4-folder/modules/event_single/EED_Event_Single.module.php
The Ticket Selector that gets displayed in both the Event Archive and the Event Single page is also a module located at:
wp-content/plugins/EE4-folder/modules/ticket_selector/EED_Ticket_Selector.module.php
When you make your ticket selection and click the “Register Now” button, the form gets submitted to the EED_Ticket_Selector::process_ticket_selections(). If everything validates correctly and there are no errors, your ticket selections get added to the EE_Cart, found at:
wp-content/plugins/EE4-folder/core/EE_Cart.core.php
which then gets saved to the EE_Session:
wp-content/plugins/EE4-folder/core/EE_Session.core.php
The EE_Session uses the PHP Session ID as an identifier, so that your cart and ticket selections can be found on subsequent page loads. A redirect then sends you to the registration-checkout page. The registration-checkout page also uses a module called EED_Single_Page_Checkout which can be found at:
wp-content/plugins/EE4-folder/modules/single_page_checkout/EED_Single_Page_Checkout.module.php
the first thing that the EED_Single_Page_Checkout module does is attempt to pull your ticket selections from the EE_Cart which, as stated above, was saved to the EE_Session using the PHP Session ID as an identifier. If ANYTHING interferes with the PHP Session ID or your browser’s cookies (which is where the PHP Session ID is stored), then Event Espresso will be unable to find the session associated with your cart and ticket selections, which results in the “Nothing in your Event Queue” message. The usual suspects for interfering with sessions includes (but is not limited to): – any kind of server caching You mentioned that the registration page works when you use an iPad or connect via an iPhone, but not via the office computer’s regular internet connection. Are the mobile devices connected via a separate router than the other computers? There is likely something on the regular connection that is blocking cookies. A simple way to check this is to print out your PHP session ID in your theme’s footer template via something as simple as:
(feel free to hide that in a comment or hidden div) I’m quite certain you will see your session ID changing on every page load from the office computers using the regular internet connection. If so, then you need to debug that connection and not your website. Hope that helps. Please keep us updated on your progress with this issue. |
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